Head over to the Technical support forum. There you’ll find a sticky called “Known Technical Support Issues” that covers that issue. If that doesn’t work, post your issue in that forum so that the Tech team there can take a closer look. 
Head over to the Technical support forum. There you’ll find a sticky called “Known Technical Support Issues” that covers that issue. If that doesn’t work, post your issue in that forum so that the Tech team there can take a closer look.