So, I’ve been trying for the past hour to open OW.
I’ll open up the blizzard app, press play then it’ll open up the loading screen. A split second will pass, and it shuts down OW. Everything else is works, but for the main issue. Basically showing a black screen, then just logs off. Like I haven’t even opened OW.
I ran a scan and repair, everything seems to be working. I logged out and logged back in, nothing works there. I restarted my laptop, nothing works. I did a clean reboot just in case something else was wrong. I opened up some other games, they work just fine. But for some reason, I cannot open OW or play it.
Please help this dumb gamer girl. I just want to play with my friends.
Last night, I though I got it to work. But it turns out it didn’t work. I did everything that that listed, and I still get the crash. I haven’t reached out to Razer yet, but I figured that you would be 100% more helpful.
I’ve deleted them, but I still get the crashes. I’ve sent out a help email to Razer, and I’ve heard nothing from them so far. Made sure to double check if the files have been deleted. Thank you so much for being so helpful, you’re a true gem <3
Can you run another dxdiag and post it on pastebin again? You might also look in the Windows Event Viewer and see if there’s anything happening under system logs. Anything marked with a red exclamation point.