Does this use Chroma lighting effects? You may want to check the stickies about Razer issues. Known Technical Support Issues - Updated Oct 13, 2021 - #16 by Drakuloth
or
Known Technical Support Issues - Updated Oct 13, 2021 - #18 by Drakuloth
If those don’t help, and you already checked the permission settings for the microphone, then I suggest opening a ticket.