Game crashes on start up?

I’ve tried everything from this link: https://us.battle.net/support/en/article/34742
None of it worked. When I open my game it goes straight to a black screen then crashes. If anyone has an idea how to fix this please help.

Check this known issue:

It’s usually the cause of the black screen.

I’ve unistalled Razer Chroma Software and I’m still having this issue occur.

I also have this issue with this specific update, played fine yesterday. There was a cumulative update for windows though, other than that, nothing has changed but the game.
[edits]
The crash log only has these 2 lines in it:
[14940] [ERR] [bnl] [External(0)] [External()] [2020-03-13T05:14:12.918Z]: PathOps: [20200312T22:14:12] {2ad8} ERR: … is the leading path component: /…/.build.info
[14940] [ERR] [bnl] [External(0)] [External()] [2020-03-13T05:14:12.918Z]: PathOps: [20200312T22:14:12] {2ad8} ERR: path normalization failed: /…/.build.info

Deleted the couple of 1kb files and the overwatch.exe and running a scan&repair. Nope, still broken. It can’t seem to resolve the location of the .build.info file.

I also uninstalled and reinstalled the battle.net launcher because of the [bnl] code in the crash log, Overwatch still crashes trying to find that file - that file tells it what servers to use along with other options.

After all that, the error log changed the number, but it’s all the same info:
[2752] [ERR] [bnl] [External(0)] [External()] [2020-03-13T06:00:00.679Z]: PathOps: [20200312T23:00:00] {1230} ERR: … is the leading path component: /…/.build.info
[2752] [ERR] [bnl] [External(0)] [External()] [2020-03-13T06:00:00.679Z]: PathOps: [20200312T23:00:00] {1230} ERR: path normalization failed: /…/.build.info

This is the overwatch.log file in the documents folder

Make sure you manually remove the files mentioned in the sticky thread post.

It was Windows… nothing I did mattered. Apparently that windows cumulative update didn’t quite finish updating until the second restart, I don’t know why… but everything works fine now. Stupid Windows.

I’ve manually removed the files and I’m still having this issue.

Can you add a dxdiag here?

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Still need help? :slight_smile: