I installed overwatch now (never played before) and when I click ‘play’ on the blizzard launcher it goes to a black screen for about 2 seconds and then returns me to the launcher and that’s it. I’ve tried all the fixes I’ve looked up including reinstalling and shutting down possible conflicting programmes/ antvirus etc. Nothing works. Im using windows 10 and I’m able to run COD, SC2 etc. fine, just not this. Can someone please tell me what the problem is? Tried scan and repair also not working.
Usually with that issue it’s either out of date drivers/windows or this issue if you use/used Razer products:
If you’re still having trouble after this troubleshooting, please generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. Copy the code below, then copy/paste everything from that DXDiag file between the rows of tilde (~) marks where it says “DXDiag goes here.”
~~~~ DXDiag goes here ~~~~
If the file’s too large to submit, you can upload it to a file hosting site like pastebin and post the link in the code above instead.
I uninstalled razer synapse and overwatch worked! hooray! But does this mean I can’t use razer synapse?? Can’t I use both on my computer? It didnt work with razer synapse 3…
Here is my Dx thing
System Information report written at: 06/21/20 13:45:27 System Name: DESKTOP-4JQ364A [System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-4JQ364A System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC System SKU ASUS_MB_CNL Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3601 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 1401, 26/11/2019 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product ROG MAXIMUS XI HERO (WI-FI) BaseBoard Version Rev 1.xx Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.18362.752" User Name DESKTOP-4JQ364A\Ivor Bonnici Time Zone GMT Daylight Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.9 GB Available Physical Memory 23.0 GB Total Virtual Memory 36.7 GB Available Virtual Memory 25.2 GB Page File Space 4.75 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes [Hardware Resources] [Conflicts/Sharing]
The updated versions should contain the fixed version of the software that does not have this same issue. If the problem is resolved it should be safe to reinstall the updated version.
I have razer synapse 3 and i still got the black screen. But after reinstalling razer synapse 3 it worked