I posted this before and haven’t found a fix yet, but here we go again:
When I click play on PC it loads a black screen then instantly crashes. I tried to run repair, it says it’s fine. I have reinstalled, the same thing happens. Updated my driver, the same thing happens. Moved the game to a different drive, the same thing happens. None of the previous fixes I’ve found online work as I have no Razer hardware or software. I even checked my installed programs and system registry to be sure.
DX Diag:
System Information
Time of this report: 5/6/2021, 20:35:47
Machine name: KEIZERGHIDORAH
Machine Id: {3041EE4E-0759-442F-9F26-2032519DADBE}
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7B86
BIOS: 1.H2 (type: UEFI)
Processor: AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 7857MB used, 11779MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
Most of your DxDiag is missing (about 90% missing). Please either add it here or post on Pastebin. Usually this is caused by Razer Synapse, Corsair Display Adapter, Avast, or AVG.
This is a good example of the Razer problem:
Problem signature:
P1: Overwatch.exe
P2: 1.59.1.15874
P3: 60776f44
P4: RzChromaSDK64.dll_unloaded
Instructions pinned at top of forum:
I also see errors in your report for the Corsair adapter:
Problem signature:
P1: Corsair.Service.DisplayAdapter
Careful manually deleting it from the registry like that. If you don’t get rid of all the services and DLLs the crash will still occur.
The thing I usually recommend to do is to install Razer Syanpse 3 and then immediately uninstall it. The uninstall process for Synapse 3 will go through and properly remove all the old DLLs and services that are known to cause the crash.