OW Starts, goes to a black screen, then crashes

I posted this before and haven’t found a fix yet, but here we go again:

When I click play on PC it loads a black screen then instantly crashes. I tried to run repair, it says it’s fine. I have reinstalled, the same thing happens. Updated my driver, the same thing happens. Moved the game to a different drive, the same thing happens. None of the previous fixes I’ve found online work as I have no Razer hardware or software. I even checked my installed programs and system registry to be sure.

DX Diag:

System Information

  Time of this report: 5/6/2021, 20:35:47
         Machine name: KEIZERGHIDORAH
           Machine Id: {3041EE4E-0759-442F-9F26-2032519DADBE}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Micro-Star International Co., Ltd
         System Model: MS-7B86
                 BIOS: 1.H2 (type: UEFI)
            Processor: AMD Ryzen 5 2600 Six-Core Processor             (12 CPUs), ~3.4GHz
               Memory: 16384MB RAM
  Available OS Memory: 16310MB RAM
            Page File: 7857MB used, 11779MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode


Most of your DxDiag is missing (about 90% missing). Please either add it here or post on Pastebin. Usually this is caused by Razer Synapse, Corsair Display Adapter, Avast, or AVG.

This is a good example of the Razer problem:

Problem signature:
P1: Overwatch.exe
P3: 60776f44
P4: RzChromaSDK64.dll_unloaded

Instructions pinned at top of forum:

I also see errors in your report for the Corsair adapter:

Problem signature:
P1: Corsair.Service.DisplayAdapter

And the Razer Game scanner module:

Problem signature:
P1: GameManagerService.exe

My apologies, RE8 came out and I have been distracted with that lol. Here is the full DXDiag.

Upon looking for myself, I see the Razer issue you are talking about. I’ve never even purchased a Razer product so I have no idea how it got there?

I found and deleted it from my System 32 registry.

Careful manually deleting it from the registry like that. If you don’t get rid of all the services and DLLs the crash will still occur.

The thing I usually recommend to do is to install Razer Syanpse 3 and then immediately uninstall it. The uninstall process for Synapse 3 will go through and properly remove all the old DLLs and services that are known to cause the crash.