Howdy!
The most common reason for this issue is due to Razer software. We have the workaround listed in our Known Issues thread located Here. If you believe you did these steps to fully remove the software, you may wish to contact Razer support as they have another method to remove the software.
If you never had a razer product used on your system and never installed razer software on the system. Please post up your Dxdiag for us to review. Copy the dxdiag contents into your reply, highlight the text then select the code block icon </>. This action will help us review the information faster.
Thank you!