I cannot run the game completely after the update

[DEMON-210266]

Hello
I have a problem running the game … When I run the game, the screen turns black, and then the game resumes as if I had not played

In this link explains the problem that occurs to me
I hope to find a solution to the problem

[Nicole-1893]

@DEMON-210266

When I run the game, the screen turns black, and then the game resumes as if I had not played

Please see this pinned thread for addressing this specific issue:

Known Technical Support Issues - Updated April 12, 2020

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…