My client is crashing every 5 to 10 matches. I’ve been submitting the bug reports to Blizzard. What else can I do?
Check your Windows Reliability History for the crash reason. Check Windows Event Viewer system logs. Monitor temperatures with HWMonitor. Provide a DxDiag with any new thread so the community can help you.
dxdiag appears to big to paste, and I can’t submit links or attach files. How do I transmit that information to you?
Use Pastebin and provide the end of the link here.
Also, Reliability History hasn’t caught any of the crashes in the past week. Here is one from 8 days ago:
Source Overwatch Application Summary Stopped responding and was closed Date 8/30/2020 4:41 PM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: G:\Overwatch\_retail_\Overwatch.exe Problem signature Problem Event Name: AppHangB1 Application Name: Overwatch.exe Application Version: 22.214.171.12491 Application Timestamp: 5f2dbbce Hang Signature: 61c1 Hang Type: 134217728 OS Version: 10.0.19041.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 61c1ae586e34f2337a511e7d531c7415 Additional Hang Signature 2: b1ad Additional Hang Signature 3: b1ade7bdfa737290c5b8c687a3ad7584 Additional Hang Signature 4: 61c1 Additional Hang Signature 5: 61c1ae586e34f2337a511e7d531c7415 Additional Hang Signature 6: b1ad Additional Hang Signature 7: b1ade7bdfa737290c5b8c687a3ad7584 Extra information about the problem Bucket ID: 6c87b84feb13951a6541aa89f71f07f8 (1531692857815926776)
Your nVidia driver is out of date, so I recommend removing it with Display Driver Uninstaller and then installing the new version.
You should also review this post, in case it applies here: Known Technical Support Issues - Updated April 12, 2020
If updating the driver doesn’t work, I recommend looking for temperature spikes with HWMonitor. You have a lot of AppHang errors, which can be related to CPU issues or RAM issues.
just wondering, why is it that an out of date driver causes these crashes so easily?
i had a driver that was only 1 release out of date and i crashed going into comp mode and lost my SR and got suspended.
New patches are developed for the latest drivers, and the latest drivers are tested by the GPU company on the latest version of popular games.