So I run everything on the lowest possible settings except for textures, models, and texture filtering which are all on high, and effects on medium. I always get 120 fps, but ever since the update before the octopus Zenyatta skin came out, my fps has randomly been dropping and stuttering. Now in my matches most of the time my fps is 120 but then outta nowhere it will drop down to 40 and back up to 120 again really fast, but it will cause my screen to freeze for a second. This happens to me whenever even when I’m just walking out of spawn. Also ever since that update, there is an ellipsis next to my framerate number in the top left that used to never be there.
I have an Alienware 15R3, with an Intel Core i7, a GTX 1060, and 16G of RAM with one terabyte of space for my hard drive. If anyone can help me that would be greatly appreciated and thank you for reading.
P.S.- when I go into my task manager while I have overwatch running, my memory percentage is at 50% constantly, but it doesn’t do that with other games.
If I were to call them, what would I say? “Hi, my alienware control center is reporting errors”, or do I just say that my DxDiag says that or something?
Also, where do I go to look at your last post and follow the link to fix my chroma stuff? I tried to look at your activity but it’s hidden. sorry
Hey, did you solve your problem?
I’m having fps drops since the last update came out (2 weeks ago).
I tried everything I could.
I cleaned my PC and I even changed my internet speed/connection and router. Reinstalled the game, reinstalled the drivers. Nothing.
I still can’t play the game.
My PC is really good and before the last update I’d never had any problems like that.
Does anyone has any ideas? I’m out of options. Don’t know what to do.
I tried to contact Alienware for support but they said I had to have a warranty for any technical help. The cheapest warranty is $250, which is just absolutely ridiculous. I even tried factory resetting my pc which did nothing, and right now razer synapse is completely deleted so that’s not a problem.
Edit: I just checked all those files you told me to delete, and I’m sure they are because I just checked and they are nowhere to be found on my laptop.