Game Black Screens and Crashes from Launcher - Tried uninstalling Drivers but no fix

If you’re still seeing the black screens, you may have some remnants of the Synapse software. The specific files you may need to hunt down are included in this post:

If you continue to experience issues beyond removing those, please add a DxDiag here :slight_smile:

Click here to show/hide DxDiag instructions
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message DO NOT shorten it. Instead, post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply, not the entire link because you can’t post those.