Please include a DxDiag so your issue can be diagnosed.
DxDiag instructions
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
To add it to your reply here:
- Open the text file and copy all of the text.
- Paste the text in your reply.
- Highlight the pasted text and click </> on the post editor.
Also, if you’re using Razer Synapse devices, read this: Known Technical Support Issues