Random game shutdown

Technical Support
1

Hi Overwatch (I’m looking at you Jeff),

Ever since upgrading my PC I’ve been having issues with Overwatch randomly shutting down on me during games. My build is as follows:

  • MOBO: Asus ROG STRIX X470-F Gaming
  • CPU: AMD Ryzen 7 2700X
  • GPU: MSI GeForce GTX 1080 Gaming X 8G
  • Memory: G.Skill FlareX - DDR4 (2x 8GB)
  • PSU: Cooler Master MasterWatt Lite 500
  • DISK: SanDisk Ultra 3D - Solid state drive (250GB)

On my most recent shutdown I received the following tracking code:

B59E826B-1A62-4F39-9574-2027656ACC90

Because of earlier shutdowns I have disabled SMT (Simultaneous Multithreading) in the BIOS which until today seemed to have fixed the problem.

All drivers including the bios driver is up to date.

MSInfo:
pc.cd/5GkrtalK

DxDiag:
pc.cd/Rz87

Appreciate the support, if you need any more information please let me know.

1 Like
2

Since Ryzen CPUs are specifically mentioned as having issues, are you positive the drivers are up to date?

Otherwise, can you please post your dxdiag on a public site like pastebin?

3

Hi,

First of all thanks for thinking along.
I have used included ASUS software (EzUpdate) to intall the most recent BIOS version. I have just checked the application and it says there is no update available. To be thorough I have gone into the BIOS and penned down the version number stated at the bottom which is:

2.17.1246

DxDiag is included above but since the MSInfo didn’t fit into pastebin I used my cloudservice to make a downloadable link for them both. I understand however that you are hesitant to download a file and have uploaded the DxDiag to
pastebin:

pastebin(dot)com/ZvsJUU5q

If you have anymore suggestions please let me know.

4

The DxDiag shows 6 crashes of your atieclxx.exe file (an AMD Event Manager), as well as two CPU crashes. Since you are using an AMD processor, this is likely that software/driver accompanying it. Perhaps an older version would work better? I don’t have as much experience with AMD processors, sorry.

Also of note is a crash from your EasyTuneEngine, which I believe is for overclocking? I see some posts on reddit saying it caused crashes and fps loss. So perhaps it should go?

5

Thank you for the effort EasyTuneEngine seems to be a forgotten remnant of Gigabyte software which came with my previously used motherboard.

It apparently did not uninstall with the other software, I have uninstalled it manually just now. Thank you for pointing it out.

I think I’ll wait for a response from the Overwatch team before I go rolling back any drivers tho, while you have little experience with AMD processors I have little experience with processors period :’)

6

If you want a response from them, you’re best off submitting a ticket. They don’t respond to every thread. Also, just for giggles, it’s worth running a system file check to make sure nothing is corrupted. Run cmd as admin, and use sfc /scannow … it will check for errors and repair them if it can.

7

Thanks for the heads up, I’ll be making a ticket then while I’m at it. The scan returned

Windows Resource Protection did not find any integrity violations.

So that’s something else to rule out ^^

8

I have the same problem. Did you fix this problem?

9

If you’re having issues we’d recommend making your own thread. When doing so be sure to provide any error codes\messages you get and a DxDiag report. We’ll be locking this one as it was created in August 2018.