I played Overwatch fine yesterday afternoon. Later that evening, Overwatch wouldn’t open, and it still won’t open. It shows a black screen for a second, then closes. I have done everything Blizzard has suggested to fix the issue, and still it does not work.
I’ve gone through Nvidia and Windows updates. I’ve scanned the game, uninstalled and reinstalled. I’ve reset my Nvidia 3D settings. I changed fullscreen settings from GEForce Experience. I ran a memory scan on my PC. I uninstalled CCleaner. I’ve searched for “Razer” and “Rz” files on my computer several times with no results.
I noticed that too, but as I said above, I have scrubbed my computer of all Razer files and programs. I thought I got rid of them months ago, but there were a couple of stragglers I found yesterday. Since deleting them all, I still have this issue. I have searched for that exact file name in my computer and nothing comes up.
If the game continues to crash with that error, it indicates that the Chroma files are still on the system somewhere. Go through the steps exactly as listed in that forum post. You can also try reinstalling Razer 3 which sometimes helps. Otherwise, you will need to contact Razer for more help with removing that software.
I installed Razer Synapse 3, followed the steps to disable the Chroma effect on OVerwatch, and booted Overwatch. It ran. I uninstalled Synapse and Chroma Connect immediately. I opened Overwatch again, and it worked. Just writing down my steps here in case others have the same issue in the future.
Side note: Screw you, Razer. Keep your terrible background programs off my machine.