Low FPS on GTX 1660 Super

[Borys-21716]

Hey guys! I’m experiencing ~100 fps with gtx 1660 super with everything on low settings, where I’ve seen that it possible to achive 200 fps+ with this card. My CPU i7-4930k Hexa core and 16 gb of RAM. What could be the problem?

[Nicole-1893]

Hi, I’m a volunteer here on the forum. Just to set some expectations: Blizzard considers the range of fps you’re looking for (greater than 60) as “enthusiast level gaming,” and not a technical support issue (e.g. crashing, connection issue). Because of that, you may not receive official support in this topic. However, I’m willing to look over a diagnostic report to see if we can spot any glaring issues.

Can you add a DxDiag here?

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Also, is your RAM dual channel and matching in speed/size?

[Borys-21716]

Hi! Thank You for your time! Here is my DxDiag hash code 0f0PiWYK
Yes my RAM was sold in a kit, so it’s dual and matching, I hope

[Nicole-1893]

@Borys-21716

0f0PiWYK

Looks like you have a couple of programs that are unhappy in the background:

Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: RzSDKService.exe

Consider the steps here since the Razer software is crashing:

Known Technical Support Issues - Updated Oct 13, 2021

Low FPS with Razer Chroma Software Installed We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Synapse 3. If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.

Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: GPUTweakII.exe

Keep in mind that Overwatch doesn’t perform well with overclocked hardware, if that’s why you’re using this app above.

Finally, it’s always good to check some benchmarks to see what each piece of hardware should be doing performance-wise.

• Entire system: UserBenchmark

• GPU: Heaven

• CPU: Prime95

• RAM: MemTest86

Note: Some of these tests, other than the first one, can take quite a while.