Sudden constantly low fps

Technical Support
1

Dear Support team,

got a new laptop some days ago and enjoyed Overwatch yesterday at ~150 fps. When I started the game today the fps suddenly topped out at 60, with inmatch performance ranging from 20-50 fps.

I`ve checked the forum for similiar problems and already tried the suggested fixes:

  • Deinstall Razer synapse
  • Update all drivers
  • Check power settings
  • Check Nvidia display drivers (max performance for overwatch)
  • Delete Overwatch settings
  • Reinstalling Overwatch

-> Nothing worked

To be clear, this issue only appears in Overwatch, other games run at their expected fps levels.

pastebin: gXb3KxUL

Any suggestions?

EDIT 1:

Ive just changed the render-scalling in video setting down to 100%, this makes it playable again at >100 fps, cant say that it is back to normal.
a
In all menus and at hero selection fps is still at 60 fps, is this normal?

2

Yes, menus are locked at a cap of 60 fps.

3

Any further suggestions to bring fps back to normal?

I would expect to see >180 fps at ultra settings again.

4

You mentioned you were playing above 100fps again, and optimizing for fps isn’t considered a technical issue. However, to point you in the correct direction it looks like you’re still having problems with Razer’s driver software.

Ereignisname: APPCRASH
Problemsignatur:
P1: Razer Synapse Service.exe

Problemsignatur:
P1: RzSDKService.exe

Problemsignatur:
P1: GameManagerService.exe

5

Thank you Nicole, will have a look!