CE-34878-0 on PS4 - ITS BACK

just happened,
Mystery hero’s
Modified hard drive (firecuda 2tb) regular ps4
This time the error had about a day between incidences.
I’m sorry I don’t think that multiple people are having the same console problems.

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I honestly don’t even know why we bother asking for help. We are console players. PS is also to blame, since this code seems to be a catch-all error, despite their documentation saying it’s a corrupt save file. It gives Blizzard an easy out to blame it on the PS and not their own game.

I would like to hear a Blizzard developer explain why this error hasn’t been mentioned on the forums since October and now suddenly dozens of PS4 users are having this issue, only with Overwatch and only since the last update. The problem is, they can’t, they won’t and they’ll end up fixing it, like last time. Also, like last time, they won’t acknowledge fixing it…it’ll just go away. In a few months, it’ll come back…they’ll deny all responsibility again. It’s a paradigm that seems to work for them.

The biggest problem is that developers don’t read these forums. Customer support is just doing their job. Their job is to filter out anything from the developers that appears to have another solution, beyond the game itself. When they hear of issues on PC, the first solution is hardware or driver issues. Being a developer myself, this is understandable, but there’s also a strength in numbers. Chances are, if it’s happening to more than 5 people at the same time, it’s an issue. It’s just sad that it can’t be taken seriously until we are dozens of posts deep and weeks/months into dealing with the issue


Here’s a video: www.dropbox .com/s/k2ayd8xr1hhpkl8/Video%20May%2007%2C%2011%2052%2003%20AM.mov?dl=0 (remove the space before .com, since I can’t post links yet :roll_eyes:)
showing how often I’ve gotten this error recently. Yeah, there are a few other errors in there, but It’s a bit ridiculous how many are this error specifically… and it’s after doing everything people have suggested on these forums. Not a refurb PS4, no modified HDD, nothing. Bought a PS4, play Overwatch and a couple other games, no errors anywhere but when I play Overwatch with random heroes. This shouldn’t be that hard to figure out.


This is my very first post on the Blizzard forum, just to also confirm that I also often see this annoying “CE-34878-0” PlayStation 4 issue when playing.

Here’s the info:

  • PS4 model: PS4 Pro. No other PS4 unit in my home.
  • Not refurbished nor modified. I have an external 4TB USB hard drive (I think the game might be installed on it)
  • Game mode played: Competitive.
  • I’ve got the error at least once a day (max twice), since the current archives event update; never had it before. Not sure if this is caused by the Overwatch update or a recent PS4 update. The crash happened most of the time during hero selection at the beginning, although I got it in a middle of a game and during victory pose. I’ve also started playing a lot of PS VR games (only) recently, I don’t think it’s related, but you never know.
  • I don’t have that issue with any other PS4 games.

Please escalate the issue to the developers :frowning: You probably have some monitor systems monitoring those crash issues reported by PS4 players (I usually report those crashes from the PS4 UI). If you see some kind of crash peak on your monitoring graphs since the last update, it’s probably that there’s a problem on your side.

Thanks for looking.

Yesterday, when Apex Legends introduced the CE-34878-0 error into their game, they acknowledge it immediately. Didn’t try to blame the end user or their equipment. They are actively looking into it and may have already patched the issue. Any word on this or are we still in ignore mode?

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Hey all,

We did a fix for an issue causing a large number of spikes in this error on May 7th, 2019. However, we’re still trying to confirm whether or not we can impact this further on our end. It looks like reports of this error mostly stabilized after that patch.

For those who are still affected by the issue, here’s the information we currently need:

• What game modes are you playing?
• Are you using custom game rules? If so, which?
• Does the problem happen on two different accounts on the same console, or just one?

Since the new patch it has been much more stable during the game. I did have 1 crash before potg after the new patch, but it hasn’t crashed during the game yet. I suppose there could be two bugs, but the game is more stable now. I’ll update my post if that changes. Thank you.

Still getting crashes. Happened countless times during the archives event but since the event is gone it’s not as often. Played countless hours of other games and they don’t crash.

Time wise I can roughly get about 2 hours before it crashes.

Have had it during mystery heroes and comp as that’s the only game modes I play.

PS4 Pro with no mod cons and refurbs etc.

It’s sad to see how long this issue has been going on for and not much has been done to resolve it. I made a topic about this about 8 months ago and the fact the same issue is still being discussed now just shows blizzards willingness to help console players.

I’ve played overwatch since launch. I remember the error started after one of the overwatch updates about maybe a year or more ago. It became less frequent since but I still get them.

I’m playing on a PS4 pro.
Error occurs after a match of mystery heroes. It’s usually before play of the game shows or just when it’s about to start.
Friend who I play with gets the error too. She’s on a pro as well.
Previously we would get the error after the same game. Now it’s mostly random between us.

Tried clean install, that didn’t help. For a game that has been out for so long and the error has been plaguing people for quite some time, seriously, this should be a top priority.


Is it pretty uniformly happening to both of you post-match every time it happens? Do you ever see it mid match? If so, is it late in the match, early, midway through?

Near the end of the match and sometimes at the end. Tends to happen around 2 hour mark of gameplay. Before the anniversary event started it was all working and now that events are back up it started happening again. Have had it happen in Arcade a few times and third time in Comp since Anniversary event began.

Crashes used to occur during a match but I hasn’t happen for quite some time. Currently, mu crashes occur post match. The crash happens either before the play of the game is revealed or a few seconds after that (I see which player received play of the game but it crashes before the actual play is shown).

The game will crash maybe once every 2 hours of mystery heroes.

Thank both of you, that’s pretty helpful. I have an idea for what may be causing this now, and we’re sending that information to the developers. Question. If you restart just the game (not the whole console) after about every hour of gameplay, does that stop the crashes from happening, or do they still happen after 2 total hours played?

Just happened to me about 40 minutes in…it was at the beginning of POTG

i jsut wanted to put this is a quite common error on ps4 pro i often get it on gta some have pointed to flaws with in the ps4 vanilla os wasnt designed for ps4 pro hardware for me a temporary fix was replacing the junk factory hdd but the error did end up coming up again

I’m also experiencing these issues with my ps4 pro ever since the last patch. This previously didn’t happen, but anytime that I’m playing I get a disconnection error without any latency issues.

Yeah, it’s happening a lot. For me, mystery heroes…40 - 50 minutes in. Right before the game ends or during POTG. Happened twice tonight.

so the wierdest thing just happened.it just crashed really bad right now. I hit to search for a comp game and the screen like slowed down and no timer came up and i couldn’t access any menus. i also was still able to open up my player profile on the psn but not my career profile. so I closed the game and then it was stuck in loading screen with tracer. then i quit and restart again. it worked. i was just playing quick play just in case something happened and it crashed to blue screen. but the odd thing was the game didn’t close. i noticed it was still open so i opened it and the game was continuing but i had no control of my character and was kicked out of the game to this black screen. i was oddly able to still endorse the team but i couldn’t access anything else. i had a screenshot but it wouldn’t let me post it or a link to it

Here’s a video https://youtu.be/0u-XeZe1Rz0 showing the error crash a game. I wasn’t even 2 minutes into the game before it crashed. This happens frequently.


How long had you been playing the game before queuing into that match? Had you been playing overwatch in mystery heroes/other modes hopping into that match for a while, or was that your first match since launching the game? This looks like a custom game with mystery heroes rulesets. Do you crash as quickly during normal non-custom games?