Game won't start

I opened the battlenet launcher to play overwatch, but when i pressed the play, a black screen popped up and closed itself. I’ve tried restarting, uninstalling, and none of it worked.

Are you using the Chroma devices mentioned in the sticky threads?

I use a Razer keyboard, but have not put effort into downloading any sort of Razer software since deleting it previously

Edit: I installed the Razer Synapse 3, and it did not affect the state of my game. It still crashed.

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Uninstall Razer Synapse again and make sure you no longer have the Razer Chroma files mentioned on your computer.

i removed as many razer files, but the files RazerCoinstaller and Razer Wizard i couldn’t remove.

Are these files affecting the game, and does downloading Synapse 3 change this

The files that generally cause issues are going to be the ones listed in the thread provided above:


If we’ve uninstalling Synapse and the Chroma SDK we’ll want to ensure that those files are also removed.

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