[Necrodragon] crash at loading screen

Technical Support
1 
System Information
------------------
      Time of this report: 4/14/2020, 23:13:51
             Machine name: DESKTOP-J8HE0CV
               Machine Id: {2461651E-D1DB-414B-A8A2-2C09918A8FCC}
         Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
             System Model: Inspiron 15 7000 Gaming
                     BIOS: 01.00.03 (type: UEFI)
                Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8058MB RAM
                Page File: 7232MB used, 9529MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.1.4
           DxDiag Version: 10.00.18362.0387 64bit Unicode

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DxDiag Notes
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2

i’m having the same issues since the pre patch

3 
System Information
------------------
      Time of this report: 4/14/2020, 23:13:51
             Machine name: DESKTOP-J8HE0CV
               Machine Id: {2461651E-D1DB-414B-A8A2-2C09918A8FCC}
         Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
             System Model: Inspiron 15 7000 Gaming
                     BIOS: 01.00.03 (type: UEFI)
                Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8058MB RAM
                Page File: 7232MB used, 9529MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.1.4
           DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
4

Hey Necrodragon,

That DxDiag is missing most of the information. Can you try creating a new one?

5

it says theres too many characters to post the full thing

6

If your DxDiag does not fit in one message DO NOT shorten it. Instead, post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply, not the entire link because you can’t post those.

7

I’m having this issue too. I noticed on this thread and another one similar that you’re asking for the DxDiag, so I’ll post mine here in hopes of someone finding some answers. Here’s the hash for the DxDiag pastebin: MTYCwL9g

Some other information that may or may not be useful: I could still hear some sounds from overwatch, but my discord went quiet, and my keyboard and mouse stopped responding. Warzone launches fine.

8

Well apparently third time is the charm. After having to force shutdown my computer twice in a row because of Overwatch freezing up and of course after posting about it… my game launched fine. Weird.

9

/m9JNmrHA
heres the hash code

10

It looks like the main problem is the Razer Chroma software:

P1: Overwatch.exe

P2: 1.47.0.2128

P3: 5e84e3a7

P4: RzChromaSDK64.dll_unloaded

To fix that, try the steps listed here. I also noticed that the Nvidia driver is a little out of date, so if these steps don’t help grab the latest Nvidia driver from here.

1 Like
11

wow that worked thanks

1 Like