The application encountered an unexpected error

[Sauce-11925]

Every time I go to launch Overwatch there is a black screen then I’m booted back to the desktop with the error message:

FC1DE7B5-3BEC-4745-BE6A-5AE155454F47

Please help

[Nicole-1893]

@Sauce-11925

Every time I go to launch Overwatch there is a black screen

Most commonly caused by Razer software. Check the pins:

Known Technical Support Issues - Updated Oct 13, 2021

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…