I have not been able to play Overwatch for about almost a month due to this error crashing my game every time. I have tried everything from this post Rendering Device Lost - Blizzard Support and my game is still crashing. I have also tried reinstalling windows, which did not fix the issue.
In the logs it mentioned “path normalization failed”. Does anyone have a fix for this issue?
Are you using any Razer devices? Or have you in the past?
I did not use any devices that are known to cause black screen crashes, including Razer and Nvidia. I use a Logitech office keyboard and mouse which have worked fine for the past 2 years.
Can you add a dxdiag here?
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I do see that your GPU is timing out over and over in your report. Unfortunately, it’s not reporting what’s causing it. Are you playing on High Performance mode?
I don’t have a ton of experience giving tech support for the integrated video processors, so I recommend opening a ticket with the staff to try and get this sorted out. Sorry I couldn’t be more help.
I am not sure what you mean by high performance mode, where do I turn it off if it is on?
Also, how do I open a ticket with the staff?
You want High Performance set to ON. It’s in the Control Panel under Power Management.
Click Support in the top right corner of any forum page, then choose Overwatch and follow the steps from there.