Heya. When this usually happens it’s due to another program or a service not letting the game initiate correctly. On the DxDiag I do see you have some BEX errors, which are memory related, and also the storage drive info wasn’t gathered which can indicate a Windows issue.
Best bet for now is to check your third party programs first. Programs with overlays and security programs are the most common ones that would cause it. If you have a Razer device be sure to check out our pinned known issue topic as well.
If you’re still having the issue sending a ticket to support would probably be best. Be sure to include the Msinfo as that would give us much more information than the DxDiag and maybe we can pinpoint the exact cause with it.