Known Technical Support Issues - Updated April 12, 2020

Cheers, Heroes!

We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a try before creating a new topic! Additionally, more bug-related issues can be found in the Bug Report Forum’s Known Issues List.

Crashes

Performance

Sound

Voice Chat

If these resources do not help with your technical issue, check our technical troubleshooting sticky for more help.

6 Likes
Multiple Crashing
GUIDE: Maximizing System Performance for Overwatch (PC)
Can't launch ptr overwatch
Crashing and lagging in loadingscreens
Overwatch not running well on ROG Gaming Laptop
Game keeps crashing
OW Wont Launch from Launcher, Ironic
Frames suddenly dropped from 200fps to 60 fps
Stuck in entering game
My game keeps freezing
Common Technical Issues and Solutions
Black Screen Still
Battle.net app/launcher goes straight to error
Computer shuts down when loading maps in competitive
FPS capped at 59 frames with jittering
Game randomly black screening and crashing
Studdering and getting kicked from the game
Game just shows black screen upon opening
Rendering device lost, only happens in OW
Low FPS after Busan Update
Blizzard Launcher totally black
Unfair SR drops after crash
Constant crashing
Microstutter/Hitch and Lower FPS for a Week
Removing leaver penalties in specific cases
Game crashes by itself at random
Error crashes game
First crash in 2 years pog
Fps really low, pls help
I keep getting dropped frames and don't know why
Dissappear HUD 2CP Ashe
Cannot enter game
Across a Fair Number of Years and Multiple Hardware and Software Configurations, Fullscreen Alt+Tab Still Regularly Hangs Overwatch on PC
Technical Support subforum isn't "updated"
I can't reply in my OG thread because I deleted my 1st reply and no one has replied (Render Device Lost)
Game crashes for no apparent reason
Overwatch crash randomly
Game only at 15 fps since the update
Game keeps on crashing for no reason
Rendering device lost
The leaver penalty system is broken
Constant crashing and I'm not sure what the cause is
Application has been blocked from accessing graphic hardware
Crash at Hero Select Screen
Game will Launch then close itself
Overwatch hard crashing computer
Overwatch crashes
Loading screen loop
Crashing during the game saying graphics card disconnected (Log post)
Random Crashes Mid-game
Overwatch crashed in graphic drivers Code:8B8AB110-3E48-4B4A-A247-324E45E18F6A
I need to know if i have the choice to appeal a suspension
Crash every few games, every day no matter what
Game crashing again
The application encountered an unexpected error
Random crashing and disconnects
Game completely freezes after a match
Overwatch Keeps Crashing, Lagging Heavily in a Match

TV Displays Cutting Off Borders

Some televisions have unsupported resolutions or aspect ratios that cause Overwatch to display incorrectly. Please try changing your TV’s display resolution and matching it with a supported in-game resolution from the Overwatch Graphic Settings menu. Additionally, you can use your TV’s Auto Adjust feature to try and resolve display issues.

Surround Sound Issue/Logitech Headsets - I Only Hear Sound Out of One Ear in My Headphones

Dolby Atmos is designed for use stereo headphones, but some modern headsets attempt to simulate surround using their own software which can result in various conflicting behaviors. Try disabling supplementary audio software utilities. If the issue persists, also try updating your drivers for your audio device.

Additionally, G633 Headsets that are running with 8.82 Logitech Gaming Software or older will experience this issue. Please update to the most recent version to resolve this issue.

Black Screen Crashes Due to Razer Chroma Software

We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue.

  1. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work.
  2. If you still have issues, open your Razer Synapse 3 appication, go to the Modules tab, and install Chroma Connect.
  3. Restart the Razer App
  4. Go to the Connect tab, locate Overwatch.exe and toggle the Enable this App switch to the off position.
  5. Retest the game.

If that doesn’t work, uninstall your current build of Razer Chroma SDK Core Components.++ Instructions are under the header for The Chroma SDK supported games and applications aren’t showing any Chroma effects. How do I fix it? Be advised that you need to restart your PC after removing the application. If you do not have this installed, please contact Razer for help or follow the manual installation steps below.

It is possible that some modules were left behind during the uninstallation process for your Razer Synapse. Make sure that these files are no longer on the computer. If they still exist and you are unable to delete them manually, contact Razer for help.

C:\Windows\System32\RzChromaSDK64.dll
C:\Windows\SysWOW64\RzChromaSDK.dll
C:\Windows\SysWOW64\RzAPIChromaSDK.dll

Manual Chroma Installation Steps
If you cannot install Razer Chroma SDK Core Components because you no longer have your device or run into an error, install it from this link. Under step 1, the second hyperlink will download the installer.

If these crashes persist, please create your own thread or contact our support team directly for more help. When doing this, please ensure that you list all steps you’ve tried to troubleshoot your crash, and link this thread if you have followed the steps above.

14 Likes
Black screen then crash on launch
Launch-->Black Screen--Back to Launch. Help!
My Overwatch is not starting. Why?
Blackscreen and general error after startup. (DxDiag included)
My computer can't run overwatch
Game blackscreen than close by itself
Game closes with no crash report
Lots of random crashes - can barely finish a match
Game crashing after 5 minutes of play
Crashing on launch "application stopped working"
Overwatch constantly crashing
20 FPS on a 1070 max q
Randomly Crashes Midgame
Overwatch launches then closes Immidietly
Mouse stuttering
Game Won't Stop Crashing
Crashing from Nvidia Graphics Card
Rendering Application Lost. Please Help
Black screen crash, nothing will work
Black screen issue
Game prevents me from moving, black screens and map reloads
My Overwatch Doesn't Seem to Work
Game crashes when i click Play
Game Doesn't Launch
Overwatch shuts down entire PC :/
Overwatch closes after 5 seconds of opening
Game is running, No overwatch :(
Can't open the game anymore
Overwatch keeps crashing after trying everything and morepl
Low fps with a decent setup in overwatch
Synapse 3 also causing overwatch launch crash
Overwatch - Black screen crash
Game crashes at startup
Game won't launch, 2 second black screen before it crashes
Tythen - Crashes
MrBahoma - Black Screen on Startup
Robokun - Black Screen Crash
Nerdygamer1 - Game Doesn't Launch
I can't launch the game
Latest patch causing PC crash
Cannot launch the game, details inside
Game keeps crashing when i open it
Overwatch opens then closes right away
GAME DOESN’T START *Who can fixed *
Game won't start
Also having the game crash after clicking Play
Game crashes immediately on startup
Game crashing on "play"
ReVeRzi - Crashing on Startup
Game Crashing At Launch
Game wont launch
Game constantly crashing with no results
Crashes on startup?
Game launches into a black screen
Random Crashing
Game not launching
"Game is already running" and sometimes black screen
Game crashes at launching
Overwatch crash on startup
Game crashes on launch
Can't play crashing
Game doesn't launch
Cant Start Game
Game wont run need help
Overwatch not launching
Overwatch Crashes shortly after opening
"Your rendering device has been lost" led to a wrongful placement loss
Overwatch closing on launch
My Overwatch is not loading, every time I open Overwatch, it says an application caused Overwatch to stop working correctly or something like that
Black screen after clicking "play" button
Overwatch wont start after update
Your rendering device has been lost!
I cant launch the game
Rendering device has been lost
Cannot Open Overwatch
How do I shut off Razer Chroma lighting effects in OW?
My game won't open after replay update
Can't launch game
Can't launch game
Fern - Overwatch Fails to Launch
Overwatch will refuse to boot
Overwatch will refuse to boot
Moved Client to D drive (HDD) now it won't start?
Rendering device lost or not responding
Game won't launch
BIG bug of login
FPS drops in Games
Frozen Display Now Black Screen When Starting
Game won't launch after yesterday's update
Game launch problem
FPS drops in Games
Constant crashing while playing overwatch
Game crashes upon pushing play
Game keeps kicking me back to the home page and not starting up
Overwatch keeps crashing
Game won't start
Cannot load/open the game
Game wont launch from my SSD
Consistent error codes, even after changing GPUs and updating drivers/ BLZOWCLI00000004
Overwatch won't Launch on Windows 10
Game Crash on launch
Mic not working in overwatch, fine everywhere else
Game keeps on crashing
Render Device / System Freeze - Anniversary Edition
Game Crash on launch
Screen goes black upon launching the game
Game doesn't work on two computers
Overwatch minimizes randomly
[FIXED] Unstable/Low FPS
Unusual FPS Drop
Massive FPS drop since last patch
Can't open game
Crashing on startup
FPS drops for the past 48 hours
Overwatch Crashing Entire PC
Black screen/crash on startup
99-100% GPU Usage / FPS Drops on Starting Hero Select Screen and POTG
Since the event update I've been having strangely fluctuating FPS
FPS Capped at 20-60
The newest update may be messing with my fps
Really low frames during the first 5-10 games (estimate)
12-20 frames when playing
Unplayable, help
Performance issues
Overwatch crash on startup
Frame Rate drop only for overwatch
Crashing Mid Game with Ryzen 7 2700x CPU
JDKiersten - Game Is Running Error
Weird FPS Drops
Only Overwatch freezing
Unpredictable fall of fps
Frequent FPS drops in the game
Strange Fps Problems i Need Help ASAP
Stuttering in game
FPS critically low after update
ZeRTtv - Black Screen Thread
Does the latest nvidia driver have a problem in overwatch?
CONSTANT DEPARTURES FROM THE GAME
Unstable fps llast patch
Very Low Unplayable Fps
Sudden constant FPS drop
Frame Rate issue only when alive
Connection and blackscreen issues since monday
My fps suddenly dropped
Greatly constant low fps
Server issues East coast
"Game is Running" opens, then crashes
Game crashing as soon as it starts
Overwatch Crashing Immediately After Starting
Overwatch not launching correctly
Unable to launch ow
Overwatch Not Launching
Overwatch not launching
Game wont start
My game launches then black screens and crashes
Overwatch opens but then immediately closes
Game still crashing at launch in 2019
Stuttering/Choppy gameplay
Ow crash black screen pc restart
Overwatch Blackscreen then Crash
Blackscreen While Launching Overwatch )DxDiag + MSInfo Included
Game Crashing on a regular base
Getting very regular crashes, could use some advice
Press play, Game launches, goes black, crashes
Battle.net app/launcher goes straight to error
Getting very regular crashes, could use some advice
Bsod dpc_watchdog_violation
Game quitting on start
Overwatch not launching without giving me an error code as to why
Press play but game doesn't start
Overwatch Crash
Games is suddenly running at 10 fps
Overwatch will not stop crashing
Chroma App not working correctly
Overwacth don't start
When will this bug be fixed?
My Overwatch keep stuttering I am in dire need of help
Razer Chroma Wierd error
Overwatch Crash on startup
Game Crash and can't launch
My game wont launch
Overwatch keeps crashing without error code
Overwatch will not lauch
Plz help me computer nerds
Mouse & Keyboard has noticeable input delay after PC wakes from sleep
Overwatch crashes on start
Instant Crash When Pressing Play
Getting General Error 0xE0010160 Unplayable!
Getting General Error 0xE0010160 Unplayable!
Getting General Error 0xE0010160 Unplayable!
Game wont open when i click play now
Sound problems with footsteps/ults
Overwatch opens, then immediately closes
Severe Issue When Alt-Tabbing from OW (Fixed)
Random Mid-Game Crashing?
Overwatch Crashing at launch
Frame Drops/Borderline Freezes
CTD after latest patch
Problem With the new update
"Your rendering device has been lost"
Overwatch Crashes on StartUp
Overwatch won't launch with Razer Synapse Running
Game Launches and then Immediately Closes
Random DC's in Overwatch
Overwatch disconnects before, during, or plays
Screen going black everytime I try to launch
Razer Synapse allowed?
app crash to desktop
Problem launching overwatch
Low FPS on GTX 1070
Overwatch instantly crashes upon launching
Black screen after starting Overwatch
Launch Overwatch
Glitch where screen turns black?
Why can't you keep your game from crashing?
Random freezes, need help
Game Constantly Crashes in QP, Arcade, Training room, etc
*crash* Rendering device has run out of memory, please close some windows or restart your computer and try again?
Camera jumps half a screen to the top left every few seconds
Tracking issues
Instant crash when launching game
Game closes randomly, leaves no error message
WTB Chroma SDK fix
Overwatch crashing
Overwatch Crashing every day
Connection issues
Overwatch Crashing while in queue
Whenever windows updates my overwatch goes pitch black
Overwatch closes immediatly after launching
Game unplayable due to insane FPS drops and lag
Brand new PC build, constant crashing
Black Screen at load up
Black Screen at load up
Big/long fps drop
Keep blue screening and getting errors
Can't launch the game...please help
Computer hard crashing after playing for a few minutes
OW Keeps crashing laptop
Random black screen mid game
Keyboard Randomly Stops
Cant start the game
It opens and closes please help
Why does overwatch hate razer synapse?
Cant start overwatch?
I can't launch overwatch at all
Overwatch does not start
Razer Synapse not allowing Overwatch to start
The game crashes
Cant load the game
Game Is Running Error
I cant start overwatch
DEPRESSED: Can't start OW
I cant start overwatch
Unable to start Overwatch All of a sudden
Game crashes when started i have nvidia GC
Can't Open Overwatch
Just installed overwatch, won't run
Overwatch doesn't launch
SaltyPanda - Crash on launch
The Game Crashes On Startup
MasterRoshi - Rendering Device Lost
Overwatch not launching at all
Overwatch Won't Launch (Tried everything)
Overwatch Won't Launch (Tried everything)
Game Crashes on startup
"Game is running..." But Overwatch NEVER Launches
Black Screen At Launch
Overwatch wont launch
I cannot run the game completely after the update
Overwatch refuses to start/closes itself on startup
Overwatch refuses to start/closes itself on startup
Overwatch won't launch
Launch goes to black screen
Black screen and back to desktop!
I lose the control of my mouse and keyboard when playing OW
Game crashes at start up
Frame drops for some reason
Rtx 2080 amazing build with low fps and fps drops often
Game Black Screens and Crashes from Launcher - Tried uninstalling Drivers but no fix
Game crashes at launch everytime
Overwatch failing launch
Black screen crash
Game Start and Crash
Game Start and Crash
Crash on Launch (Black Screen)
Unable to launch game
[Necrodragon] crash at loading screen
Ow crash blacksreen
Overwatch black screen crash on launch
Rendering device has been lost
I cannot open overwatch
Rendering device lost
I can't fix my microphone and I've tried everything
Game crashing on play when using client
Crash when clicking Play on the launcher
Big problem with FPS drops
Black screen then suspended
Overwatch no longer launching
Nuke - Crashing issues
Abandonation - Crash on Startup
Overwatch goes black when launching game help!
Crashing as soon as i launch
Issues with Overwatch: Client not launching... Help?
Game closing on Launch
Overwatch won't lauch
Overwatch not launching
Game crashes on start up?
Game crashing on launch
Application has stopped working
Overwatch crashing on AMD
Fps issues in overwatch cant get over 45 50 fps
Random FPS drop after the client has been opened for a while
Crashing after Ashe Mardi Gras update (3-4 min like clockwork)
ShudTheBlub - Crashes on Launch
I can't launch the game
Game crashes upon launch
Crash Blizzard error
Crash Blizzard error
Overwatch is so laggy on new pc but not with other games?
Random game crashes only happening in overwatch. Ticket system broken
Cant launch overwatch
Screen goes black randomly during match
Game Crashes Randomly
Sudden fps drop
Overwatch Crash On Startup
Game didn't load and I got kicked for inactivity
Black Screen Crash, BOIs
Overwatch black screen
Exception_access_violation
Game Crashes Instantly
Haven't been able to launch ow for a year still no help
Super unstable since December 1st
6c321d6d-55eb-40f2-a3b9-036e066942a6
Overwatch launches, opens, then closes
When I launch OW it shows a black screen and then crashes
Having issues trying to start up the game entirely
Rendering Device has been lost
"Overwatch has crashed in the graphics driver" pop-up
Overwatch crash on game start because of driver
Overwatch crash on game start because of driver
Rendering Device Lost with Intel HD 630
Overwatch Crashes
Game just won't launch
Black screen on enter match
Crashing during loading
Game instantly closes itself right after I launch it
Game instantly closes on launch
SR lost and suspended for servers shutting down
Overwatch Black screen to instant crash
Black Screen on Launch
Azu - crash on launch
Game instantly closes itself right after I launch it
Black screen then crash!
Neogolanthas - Black Screen
Overwatch opens a black screen then closes immediately
Joe - Can't launch overwatch
Can't lunch overwatch!
Overwatch Won't launch pls help!
Maxinator's Crash issue
Overwatch Launch Issue
Hougarh - Crashes
Overwatch and Synapse 3 Crash
Computer hard crashes since 1.42
Game crashes off of start to a black screen then back to my battle net app
Game crashes off of start to a black screen then back to my battle net app
Can wont launch
Game crashes right after i lunch it
Crash at start of the game

Crashing on Systems with AMD Ryzen CPUs

We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website.

Once this is done, you should also update the chipset drivers for the card.

The BIOS and chipset drivers are the links between the hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform.

2 Likes
Inconsistent FPS
Game Will Not Launch
Multiple Crashes - Different Scenarios
Frame rate drop makes game unplayable
Overwatch refund request
Amd problems and crashes since 18.2.2
Really Getting Tired of "Rendering Device Lost"
OW crashing on startup from battlenet app
Game crashing with a black screen on start up
Crashing in everygame
Crashes, Freezes and Blue screens OH MY
Disappearing characters
"Animation problems?"
Random game shutdown
GTX 1060 cant get over 30fps
Lower fps compared to earlier play dates
Overwatch Crash
Semi-Frequent Crashes
Chipset Drivers Detected to be Older then Recommended
About random crashes(Dxdiag and error file info)
Black Screen Every Hour on the Hour
OW Crashes, cites out of date BIOS in error message
Why does overwatch hate razer synapse?
Constant fps drop
Overwatch crashing - ryzen 3600, 2060 super
Game crashes just a few seconds into a match
Game freezing and crashing
Rendering Device Has been lost
Launch goes to black screen
Error: Rendering Device Lost
Game Start and Crash
Overwatch crashes whenever I make a game
Overwatch constantly crashes mid game
Crash in Graphics Drivers - RTX 2070
The application encountered an unexpected error
Fps drops lower than usual
Issues since upgrading hardware
Rendering device lost
Game keeps crashing due to 'rendering device being lost'
Overwatch crashing with report ID
Can't play a game. Please help
http://pastebin.com/6SPpsdJ2 DXDiag info
System crashes and audio dropouts with latest patch on PC
Computer crashes after windows update
FPS drops and crashes
Your rendering device has been lost
Stuttering video with latest game update
Severe Frame skips in Overwatch on good PC
Mic not working in overwatch, fine everywhere else
Nothing New... But OW Keeps Crashing.. Ryzen 2700x
Terrible FPS, pretty good specs unusual
Crashing Mid Game with Ryzen 7 2700x CPU
Render device lost Radeon Vega 56
Blizz, I will buy ten loot boxes if you fix my issue
Still Crashing, Unknown Reason
Screen does not display anything but flickering
My Overwatch keep stuttering I am in dire need of help
Lag spike, Input jitter, I HAVE NO IDEA WHAT THIS IS!
Overwatch works fine in the practice range and custom games but not in quick play or comp
Graphics card is up to date
Random DC's in Overwatch
[Reposted from EU Forum] Consistent Freezing Upon Death during and after Killcam (With Video)
Rendering Device lost/ran out of memory
FPS Drop since busan
0xC0000005 The thread tried to read from or write to a virtual address for which it does not have the appropriate access
Massive lag after 5-10 minutes of playing
Dropping half a second when fights start/in the middle of them
Something is bottlenecking my computer!
Constant low frame rate
Delayed or flat out ignored inputs
Unplayable lag :( need help

Low FPS with Razer Chroma Software Installed

We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Syanpse 3.

If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.

7 Likes
Mad frame drops
Terrible FPS, pretty good specs unusual
Fps drop ingame
FPS in menu is fine but when in game it drops to 1-5 fps
Dropping frames constantly
Game only at 15 fps since the update
Frame Rate is 5-20 while playing
Cannot get more than about 110fps in game with a GTX 1080 (used to get near 300 solid)
Huge FPS drops with decent setup
Crashmailer_64, mass fps drops, and 100% disk
FPS Locked at 30 then drops
Problem with FPS ingame
Sudden Freeze every few seconds
FPS Drops in game
[HELP] FPS Problems
Fps drop after anniversary event
Imense lag on old settnigs.Lag after the update
Massive FPS drop
Razer Blade 15 2070 Max Q (240hz)
Micro disconnect or freezes?
EXTREME Frame drops when respawning and changing heroes
FPS Won't go above 25
FPS drops (DxDiag on pastebin)
Abnerd - FPS issues
Very Low FPS Problem
Cannot play OW since recent update!
Major frame loss only when playing
Major FPS drop?
Low FPS on Overwatch only
FPS drops to 10-30 randomly in game
Overwtach FPS Drops
250+ FPS feels like 60
Overwatch Low FPS rate
Locking to 22 fps after alt-tabbing and sometimes on startup
Huge fps drop and stutter
FPS stuck below 30 since last update on 29th Apr
FPS stuck below 30 since last update on 29th Apr
Rtx 2080 amazing build with low fps and fps drops often
Constant FPS Drops to 25 *SOLVED*
Overwatch Developer Post Archives & Overwatch 2 Quick Fact List
Low FPS on GTX 1660 Super
Lag with my HIGH spec gaming pc
Went from 150-160 fps down to 30-40 fps plz any Help?
Terrible performance in Overwatch
It feels as if the game skips frames
Massive fps drops?
Sudden fps drop
Returning player met with 17 FPS
Consistent FPS Drops/Lagging
Random, Drastic FPS drops for the past few days
Ongoing micro stutters
Framerate Drops from 300 to 90 for 1/2 sec randomly during game
Sudden frame drops/freezing (different to other cases of frame drop)
Overwatch low FPS issues (still no fix)
Massive frame drops after patch 1.41.1.0
Serious Frame rate Drops
Maximizing my 5700 XT
Massive fps drops
Overwatch stuttering a lot
Severe fps drop (10 fps)
Super computer with fps drops
Random fps drops
FPS sudden constant drop?
FPS issues help please
FPS drops from high
150+ fps to 20 this has never happened before PLEASE HELP
150+ fps to 20 this has never happened before PLEASE HELP
FPS Dropped From 150+ to 10
Regular heavy FPS drops
Performance issues
Overwatch Blizzard/Developer Post Directory - Last Updated: 9/12/2019
Horrible fps with good pc, help!
FPS goes up and down throughout the game
Lagging while streaming
Game stuck at 21-23 fps after windows update
FPS drops from time to time since the last patch
Low FPS all of a sudden
Random FPS drops 2019
FPS and Latency Issues Ever since new Patch (1.37.0.1)
Huge FPS loss after recent patch
High FPS feels like low FPS
Overwatch Crashing / FPS issues
Overwatch using CPU and no GPU
FPS = High in Menu/Hero select (~180-200), Low In-game (~10-15)
FPS Capped at 30 and crashes
Help with fps lag!
Punisher's Low FPS Thread
Frames dropping hard then coming back
After updating my PC OverWatch becomes unplayable
~30 FPS on a GTX 1060 GB
Low fps with rtx 2080
Constant FPS drops recently started
Extreme frame drop after June 20 patch
Strange fps drop in game on good pc
Frames <30FPS only when playing
Low fps while playing
Massive fps drop after recent update
Game runs roughly when im alive in overwatch
My PC is worth over 2000 Euro and I still have massive FPS drops in Overwatch
Insane Low FPS when in match
Overwatch Frame Stutters
Fps drop after latest patch
FPS being weird
Help! Urgent! Low Temp and low FPS/ Overwatch Performance Capped / Limited
My FPS Is bad in game but perfect in kill cams
No more sound & repeated screen freezes
FPS very low for high end PC?
Constant Frame Drops since May Patch
FPS issues in comp (repost)
Low fps with 2019 anniversary?
GPU Usage Extremely Low, FPS Very Low
FPS drops only when alive
FPS capped at 30
FPS Drop happened just recently and seems unfixiable
Constant crashing while playing overwatch
Frame Rate Stutters and Freeze
After the new anniversary update my fps fall down
My fps stuck at like 18-20 and yet my settings is way more than that
Frame dropping glitch PLEASE HELP
Minor lag while in-game
My Overwatch keeps dropping frames
Stuck under 30fps only for OW
Unexplainable frame drops at high fps
Recent FPS drops
Unstable FPS and stuttering
Severe Frame skips in Overwatch on good PC
Extreme FPS drops make the game unplayable
Random FPS drop
I have extremely low fps
Lagging in game but not during kill cam
Severe Frame skips in Overwatch on good PC
FPS drops, sometimes outright freezes
[FIXED] RTX 2060 (STILL) dropping frames at 144fps DP output
FPS drop after Havana update
FPS dropping a lot
Low fps while playing (controlling character), normal fps everywhere else
Am i the only 1 experiencing random lag?
Super low fps, i can't play the game
Locked at 60 fps in-game but kill cams go higher than 144 fps
Frame rate drops to 15-20FPS
Crazy FPS drops 1080ti with low graphics setting
Frames Drop after getting on the game
Micro Stutters and Frame drops
Low fps since new update
Only FPS drops with overwatch
Random Big FPS Drops
Getting 0 GPU usage in Overwatch
Mjorgn crashing to desktop and freezing
Framerate Loss and i dont know why?
Gpu usage at 0.1%/ gpu copy
My game wont go above 30 fps
Terrible Performance on Decent Machine
Common Technical Issues and Solutions
Overwatch minimizes randomly
Capped at 60fps GTX 970

Windows 10 Displaying 0% GPU Usage

In the latest few builds of Windows 10, there is a display bug which causes Overwatch to display as using 0% of your dedicated GPU. In the majority of cases, the GPU is being used correctly, and this is simply a display issue.

If you are using a desktop PC, ensure that your monitor is plugged into the correct graphics card. For the majority of PCs, your dedicated GPU will be about midway down the tower. The ports near the top of the PC will usually connect to your motherboard/CPU graphics card, and will result in worse performance. If you need help identifying which ports are the correct ones for your PC, look up the model online.

To check to make sure your GPU is being used correctly, we recommend using HWMonitor. If you use this utility while playing, you should see that your dedicated GPU is being used by checking the “Max” column after playing.

If you are having performance issues, crashes, etc, which make you worry your GPU is not working correctly, check out our troubleshooting resources.

1 Like

“Rendering Device Lost!” with RTX Graphics Cards

There was previously a semi-common problem with RTX graphics cards receiving this error message, however the issue has since been resolved with the latest Nvidia Geforce drivers. Before troubleshooting your individual Rendering Device Lost error, try updating your drivers as mentioned in this post.

If updating the drivers does not fix your issue, then the problem is unrelated to the previous bug between RTX cards and Overwatch. Please feel free to use the rest of the troubleshooting steps on this article for more help. Keep in mind that not all RTX users will have this problem and there are multiple causes for the Rendering Device Lost error.

1 Like

Crashing on PS4 with error CE-34878

We’re currently investigating causes of this crash. If you are receiving this error, please contribute to this thread. While we investigate the cause, you may also check Sony’s support article on this error.

Voice chat doesn’t work on University or Business network

If you find that you have this problem only on a university or business network, please have the network admin contact support for whitelist information. They’ll need to speak with one of our technical specialists to get this information. We’ve seen situations where some corporate/university routers classify our Voice over IP (VOIP) traffic as Peer to Peer (P2P) over SIP which gets blocked on many networks for various reasons. One of the most common ones is to prevent piracy on the network. (If these acronyms don’t make sense to you, your network admin should be able to make sense of them.)

Please keep in mind that this is only for business/university class routers. You shouldn’t need to do this on a home router (and in many cases you cannot.)

Crashing on Systems with AMD FX or Phenom chipsets and Avast or AVG Installed
There has been a number of reports of where Avast and AVG installed for those with FX series or Phenom processors on the system have been crashing in Overwatch. To workaround the issue, the following has been found to help:

  • Uninstalling Avast or AVG using the uninstall tool from Avast or AVG
  • Some reports have had success with disabling all Avast Shields.

Note: We have seen that adding exceptions or exclusions for Overwatch does not workaround this issue.

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AMD RX 5700 series graphics cards Crashing on Latest Drivers

We’ve had reports of drivers more recent than 19.11.1 causing crashes with Overwatch. The current work arounds for the problem are disabling Radeon chill or rolling back to earlier drivers.

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