So as many of you know, you can suddenly and without any kind of warning lose either all your items, your characters, or random stuff.
I myself lost all of my equipped items and thus set me off on this adventure.
We can’t get a refund of the game because we’ve already played it. (Though I won’t be playing it for now.)
Here is the reply I finally got after a few back/forths with them.
"
Greeting Champion,
Thank you for contacting us, Game Master ***** at your service desu!
We’re sorry to hear about your situation, but unfortunately we do not have the ability to review character information of D2R nor can we provide restoration of character/items in D2R either.
Sorry for the inconvenience caused, and that you for playing our game, and if you have any questions or need further assistance, please do not hesitate to let us know
Best Regaurds,
"
Soooo… As you can all read. We are SoL.
What are your options?
Well I myself am waiting till ladder season 1 and hoping these issues are fixed by then. Cause it’s not fun to play something where hours and hours of work/progress can be wiped without warning and there is NO method of recovering said lost progress… Don’t like my games to hurt/punish/torment me this much.
Aside from waiting and hoping that they fix it… you can keep playing knowing that any moment you could lose everything… Yeah… that sounds fun; haha.
Please feel free to post and show your resentment and grief for everything that has been lost.