Sorry to hear about that. I had a very similar bug happen to my sorc and lost all of her gear. After some chat with blizzard this is what they told me.
So as many of you know, you can suddenly and without any kind of warning lose either all your items, your characters, or random stuff.
I myself lost all of my equipped items and thus set me off on this adventure.
We can’t get a refund of the game because we’ve already played it. (Though I won’t be playing it for now.)
Here is the reply I finally got after a few back/forths with them.
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Greeting Champion,
Thank you for contacting us, Game Master ***** at your service desu!
We’re sorry to h…