Yeah… refund won’t work…
I had a bug happen to me where I lost everything. I contacted blizz and after some back and forth; found out that nupe… no item or character restoration… even if the issue was caused by them… and also nupe… no refund cause you played the game (well duh… till it started deleting my stuff haha)
So sorry to say… but it’s gone gone. I myself am waiting till ladder S1 and hoping these are fixed…
Cause yeah… what is the point of playing this game if your items just get deleted on a whim with no hope of restoration?