I completely understand your frustration. Sorry to hear about your charms… I linked my story on there as well, but here it is again cause deleted items should not be lost in vain!
I lost everything I had and reached out to blizzard.
Here is what they told me.
Yeah… We are in a bad spot… we are the alpha/beta/ect testers… paying for that privilege. Had I of known the state this game was in… I never would have bought it. With any luck they’ll do something about it… but that is only dependent on someone’s decision who doesn’t really know or care about it. A coin toss… Lets hope they correct this mess.
Stay safe out there traveler.