Yeah… I’ve also been the victim of losing items cause of some blizzard bug.
I reached out to blizzard in the hopes of getting them to take responsibility.
No such luck!
They won’t return any deleted data… even when they are the ones deleting it…
They won’t refund the game… cause we’ve played it… (which I won’t till these issues are fixed now)
They just won’t…
Sorry for your loss. An enigma is awesome and it’s a tragedy that it had to be lost this way.
You can keep playing, but know that this can happen at any moment to anyone for items or entire characters… and blizzard won’t take any responsibility for their issues.
Stay warm traveler.