After a death I wanted to reconnect. Then I couldn’t log in with my charakters so i restartet the game. Now everything is gone. The charakters, the equipment everything. All my farming the hours of gaming all of this is now lost.
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I think there are a lot of people in the same boat. Just happened to me too. I hope they have a plan to fix it. I have too many hours invested to start over. 
Servers seem to be broken?
Sometimes you get your chars back… sometimes you don’t… if you don’t then they are just gone gone… Here is what blizz told me about missing chars and items.