Lost Gear - Soul crushing bug

Looking more and more likely no items will be returned cause of this issue.

I did some investigation and part of the repro steps is to join a game where you died… so don’t ever do that. A few more steps to it than that, but just don’t do that and you’ll be fine… or so you could hope…

What has left a very sour taste in my mind is that so far Blizzard has done nothing to help those effected by this. Contacted support but it isn’t a clear cut process though the end result was the same. Even if you want to get a refund they won’t cause you’ve played it. I don’t want to play a game where I can lose all of my progress in an instant…

Is this your answer Blizzard? Nothing we the low end consumer can do aside from be disappointed? Making hours of work on that data just lost… I know it can happen again… I know it will… Why won’t you at least help to rectify those effected by it?

I’m sorry to anyone else this issue happens to… but just remember… it is only a game… one that did the opposite of bringing happiness…

Edit:
Here is a link to what blizzard told me