How to Write a Good Bug Report

Greetings Heroes,

Welcome to Diablo III Bug Report Forums! To get started on this forum, please read through this guide as it explains some Do’s and Don’t’s for bug testing and reporting.

Ground Rules

  • Feedback is NOT a bug. Anything related to feedback, class balance, boss suggestions, etc. belongs in another forum.

  • We read every single thread that is posted on this forum. However, we will not always respond to every thread. If you do not get a blue response, please DO NOT bump posts. We will ignore and possibly delete any post that simply says “Bump” or demands a response from a Blizzard poster.

  • When reporting a bug, please make a thread for each bug you find. Threads that contain multiple bugs are difficult to manage, especially if we are unable to reproduce any of them on our end.

  • Please use the Search feature to search the forum and see what bugs are posted. If you have a duplicate thread, we will lock it and point you to the current thread where the bug is being discussed.

  • Please specify which character on your account experienced the issue you are reporting.

  • Finally, please only discuss bugs within the threads. Avoid off topic discussions or other things not related to the bug in the thread. Don’t use bug report threads as a platform for discussing game balance, design, or to provide feedback or other subjective opinions about the game.

Bug Writing
Ok, you found a bug, congratulations! But now what? This guide will explain how to accurately write a bug report.

When posting a bug, please begin with a one or two sentence Summary that attempts to accurately describe the bug. We should be able to understand at least 75% of the issue you are reporting simply by looking at your Summary. we understand that the size of the Summary has to be short, but please do your best.

  • Good summary: The tooltip for the Barbarian’s Bash skill contains a typo.

  • Bad summary: Bug with smash

After your Summary, include a brief description of the bug you experienced. Include as much RELEVANT information as you can. Where you in multiplayer? Could you reproduce the issue? Specifics are preferred as we need to know as much as possible about the issue.

If you have steps and can reproduce them consistently, write them out. This will help Quality Assurance get a must faster turn around time reproducing the issue and reporting it to the Diablo III developers.

Finally, it always helps to attach a link to Imgur (or another picture hosting site) that displays a screenshot of the bug. If you need to include a video, link to a video as well.

Types of Bugs
Below are some different types of bugs you may encounter in Diablo III. We also have included the specific information we would like for each bug reported of this type.

Combat bugs - These are pretty simple. If there is a broken skill in the game, include the name of the skill and the class that uses the skill.

  • Example: The Barbarian’s skill Bash does not knock enemies away.

Quest bugs - These can be complicated. For quest issues, we request that you include two things:

  1. Please include the name of the quest and quest step that you were on when you encountered the bug. The name of the quest is the name that displays at the top of your quest log, while the quest step is the specific instructions for you to complete in the quest.

  2. Please specify whether this occurred in multiplayer or solo play.

  • Example: During the quest “The Fire From The Sky : Slay a Wretched Mother”, you cannot kill the Wretched Mother in multiplayer.

Environment bugs - Finally, Environment bugs round out the specific types of bugs we need more information about. For Environment bugs, please describe the issue you found and tell us what level area it is located in. The level area is simply the name of the sub-zone you are in and can be found above the minimap. Every location in the game has a level area, and it helps to know this before we start looking.

Screenshots are perfect for Environment bugs as well. They will accurately display the issue you are seeing. Screenshots can be taken by pressing Print Screen and can be found in the Screenshots folder in the Documents/Diablo III folder. Uploading a screenshot to an online photo site like Imgur and linking it back to your thread would help a lot as well.

  • Example - In New Tristram, one of the houses is bright pink.

Crashes
Crashes are getting their own section because of their complexity. One major way you can help Blizzard out is by filling out the crash box that appears if you crash. Simply write a description of what happened when you crashed. Were you in multiplayer? Again, specifics are key and can really help us narrow down the cause of any bugs you encounter and get them fixed as quickly as possible.

Following these guidelines will allow all of us to work together as efficiently as possible. Thanks for reading and enjoy your look at what’s coming for the game in the future!

3 Likes
Season 18 bugs so far
CAPTAIN CRIMSON'S TRIMMINGS not dopping
Things That Are NOT Bugs
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Task failed successfully
Not enough kills to finish bounty - season 18
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Can't do boss on bounties
Not able to launch the game
Problem solved thx
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Incorrect spelling for Natalya's Set
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Oculus Ring on Boss fights
General Chat Not Working
Deleted post number2
Rift guardian spawning greater distance from last kill in R/GR
Crusader skill Fist of heavens doesn't get 20.000% damage form AoV set
Block Chance over Max Cap
Issue with barb WW action, slowing down or freezing
Bloodtide Blade can't be extracted
Do they even care about this game anymore or people at all?
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Bug enemie stay with 1HP and is invulnerable
GoD + Grenades poor interaction
Season Journey bug showing blank journey
Нет Очков Характеристик
Lose legendary gem
Primal doesn't show b4 id and GoD bugs
Weird Alarm Car sound in game
Trapped by a chest
No season rewards and quests
Nephelam/GR Orek drama
Legendary Gems don't seem to work
賽季角色內的賽季任務跟成就欄內的成就無法顯示
PS4 Challenge 151 broken
Leaderboard fix, priority high
Problem with the score board
Lost Paragon levels, gems, items, etc
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Game not giving option to resurrect
Failed to Initialize d3d crash and solution
Crit Chance Broke my Build
Greater Rift's monsters doesn't take damage
Corpse Spiders are transparent
Challenge Rift 158 Bugged!
[BUG] Calamity + Momentum (GoD DH set)
Mob's nao tomam dano
Stack sharing and GR pushing
Continual game crashes with DH in ancient waterways
DemonHunter Quivers
Unable to play because of power surges
Several issues - Mob + Inventory + Suggestion
Lost two royal gems when augmenting
Please help with this bug!
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Feature request: CoE displayed in Party Frames
Strafe/Hungering Arrow of GoD DH build not working as intended
Bug leaderboard and Comunity
Leaderboard not recording?
Seasonal Journey menu and Achievements Broken
Feature request: CoE displayed in Party Frames
GR record wont update
DH laderboards in eu
Leaderboards Not Updating
Leaderboard EU is buggued (But not for everyone)
My record doesn´t up althought i finished the GR
Leaderboard and character profile not logging great rift achievement
My GR solo new records does not update on Leaderboards
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Not getting bonus bounty cache
Monster stuck at one hp
Huge Lag related to Mirror Image
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Combat bugs. sometimes "momentum" does not accumulate
Low Item Level Legendary Drops
Please, fix the Crusader clone
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The Crusader belt item "Angel Hair Braid"
Cant colect the challenge reward
Skewed screen resolutions
Calamity + GoD interaction
Summon trigger Ring of the Zodiac
Chat general no funciona
Bad programing, bug you name it. Ranged chars bugs
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Eched sigil "FIXED"
Падение Тристрама
Champion morlu incinerator
Very very curious drop chance
Spevigic kunai cube powers
Screen stuck without option to revive on Seasonal non-HC
Follower emanate not fairly usable to its full extent by all builds
Larger monsters move slowly!
Not gaining experience
Lol is this a joke
Meine Errungenschaften und Season aufgaben werden nicht angezeigt
Necromancer not dropping primals
Client hacked and possibly account?
Sage's set emanate while being on party doesn’t work (read inside)
Player List of Known Issues
Bug at season goal: upgrade three gems to 35
Broken crown is broken
Templar cheat death bug
Calamity GoD Stacks not Working
Bug with Leaderboards
All new heroes automatically have completed the season
Max rift floors are too low
DH Ferret Companion bug
2nd season character Unable to claim rewards
Bounty: Kill Hed Monh Ton