GR record wont update

Hi, is there anyone who experience the situation when you complete new record for greater rift but it is not associated in your records?

I play with my friend 2 players and we reach GR 118, but in personal records for this season (21) we still have only GR 116 as out personal best.

We have this problem for like a few days when we beat GR 117, but still getting personal best as 116.

Thanks for solution.

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There’s no solution… unfortunately… except to wait for Blizzard to fix the issue.

The bug occurs only on Europe… here’s a copy of the screenshot I posted there:

  • No notification of a new record
  • Blood shard cap updated correctly
  • Personal record not updated

It looks exactly like the problem we had in June…

From the How to Write a Good Bug Report sticky…

Please use the Search feature to search the forum and see what bugs are posted. If you have a duplicate thread, we will lock it and point you to the current thread where the bug is being discussed.

Within the first dozen or so threads in the Bug Report forum you’d find these…

All of which have links to the thread on EU Technical Support where this is being investigated…

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