2nd season character Unable to claim rewards

The truth is out there.

Players can only unlock one Class Set in this manner per Season across Hardcore and Non-Hardcore, so choose wisely!

Source:

https://us.diablo3.com/en/blog/23220970/season-19-the-season-of-eternal-conflict-is-now-live-11-14-2019#haedrigs

This is the Bug Report Forum, not a help forum. TimberWolf told you exactly what you needed to know. (And he did not have to).

I doubt you will, but you should read this too:

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