You don’t know that. As TimberWolf pointed out, Blizzard does not respond in the Bug Report Forum or the Console Bug Report Forum.
Those who respond here are just, as you put it, “other pc players trying to be helpful”. And given that, what makes you think PC players know how to fix console issues? (Unless they play on both, console and PC).
If the OP wants to leave this thread here, that’s their prerogative. But, it will probably be ignored, except by other players.