Could I draw your attention to the pinned Blizzard post at the top of the forum…
How to Write a Good Bug Report
Please specify which character on your account experienced the issue you are reporting.
As your opening post didn’t specify which hero you were experiencing the issue with, I looked at the most likely candidate, i.e. your seasonal hero. You followed up to say it wasn’t that hero, but still didn’t say which one (or ones) it was so I asked you to specify which one was affected.
This is information that should have been in your opening report, so that myself, other posters and Blizzard could investigate and/or suggest why you’re getting the behaviour you’re experiencing. Is asking for as much information as possible, in order to try and help you, really an issue?