Known Technical Support Issues

Technical Support
19

Low FPS with Razer Chroma Software Installed

We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Synapse 3.

If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.

12 Likes
Mad frame drops
Terrible FPS, pretty good specs unusual
Fps drop ingame
FPS in menu is fine but when in game it drops to 1-5 fps
Dropping frames constantly
Game only at 15 fps since the update
Frame Rate is 5-20 while playing
Cannot get more than about 110fps in game with a GTX 1080 (used to get near 300 solid)
Huge FPS drops with decent setup
FPS Locked at 30 then drops
Fps drop after anniversary event
Cannot play OW since recent update!
Crashmailer_64, mass fps drops, and 100% disk
FPS Drops in game
Problem with FPS ingame
Sudden Freeze every few seconds
Micro disconnect or freezes?
Razer Blade 15 2070 Max Q (240hz)
[HELP] FPS Problems
Massive FPS drop
Imense lag on old settnigs.Lag after the update
Low FPS on Overwatch only
Overwatch stuttering a lot
FPS Won't go above 25
FPS drops (DxDiag on pastebin)
EXTREME Frame drops when respawning and changing heroes
Severe Frame skips in Overwatch on good PC
Abnerd - FPS issues
Major frame loss only when playing
Very Low FPS Problem
Laptop cant run overwatch?
Help with fps lag!
Massive fps drops?
Major FPS drop?
FPS drops, sometimes outright freezes
FPS and Latency Issues Ever since new Patch (1.37.0.1)
Frames Drop after getting on the game
Lagging in game but not during kill cam
Extreme FPS drops make the game unplayable
Massive frame drops after patch 1.41.1.0
I have extremely low fps
Random FPS drop
Frames dropping in game
Crazy FPS drops 1080ti with low graphics setting
Gpu not being used by the game
Huge FPS loss after recent patch
Returning player met with 17 FPS
Performance issues
Low fps while playing (controlling character), normal fps everywhere else
FPS dropping a lot
Common Technical Issues and Solutions
Frame rate drops to 15-20FPS
Locked at 60 fps in-game but kill cams go higher than 144 fps
Super low fps, i can't play the game
Severe FPS Issues
Crashing when using Windows key/Alt+Tab since Ashe patch
I got banned 8 hr. because rendering device has been lost
Am i the only 1 experiencing random lag?
Random FPS drops 2019
Getting 0 GPU usage in Overwatch
My game wont go above 30 fps
Gpu usage at 0.1%/ gpu copy
FPS drops from high
Random Big FPS Drops
Overwatch Blizzard/Developer Post Directory - Last Updated: 9/12/2019
Random fps drops
Capped at 60fps GTX 970
Terrible Performance on Decent Machine
Framerate Loss and i dont know why?
FPS issues help please
Micro Stutters and Frame drops
Mjorgn crashing to desktop and freezing
Only FPS drops with overwatch
Low fps since new update
FPS drop after Havana update
Problems with crashing please help
Sudden constant crashes - unplayable
Overwatch minimizes randomly
Severe Frame skips in Overwatch on good PC
Unexplainable frame drops at high fps
Horrible fps with good pc, help!
Unstable FPS and stuttering
Recent FPS drops
Stuck under 30fps only for OW
My Overwatch keeps dropping frames
Minor lag while in-game
Frame dropping glitch PLEASE HELP
My fps stuck at like 18-20 and yet my settings is way more than that
Constant FPS Drops to 25 *SOLVED*
After the new anniversary update my fps fall down
Lagging while streaming
Game crashes randomly
Frame Rate Stutters and Freeze
Constant crashing while playing overwatch
FPS Drop happened just recently and seems unfixiable
FPS capped at 30
FPS drops only when alive
GPU Usage Extremely Low, FPS Very Low
Low fps with 2019 anniversary?
FPS issues in comp (repost)
Constant Frame Drops since May Patch
FPS very low for high end PC?
No more sound & repeated screen freezes
My FPS Is bad in game but perfect in kill cams
Help! Urgent! Low Temp and low FPS/ Overwatch Performance Capped / Limited
FPS being weird
Fps drop after latest patch
Framerate Drops after several fixes
Low FPS all of a sudden
Overwatch Frame Stutters
Insane Low FPS when in match
My PC is worth over 2000 Euro and I still have massive FPS drops in Overwatch
FPS goes up and down throughout the game
Game runs roughly when im alive in overwatch
Massive fps drop after recent update
Low fps while playing
Frames <30FPS only when playing
Abysmal (40 or less) Framerate on 3070. Help?
Strange fps drop in game on good pc
Extreme frame drop after June 20 patch
Constant FPS drops recently started
Low fps with rtx 2080
~30 FPS on a GTX 1060 GB
After updating my PC OverWatch becomes unplayable
Frames dropping hard then coming back
Punisher's Low FPS Thread
FPS drops from time to time since the last patch
FPS Capped at 30 and crashes
FPS = High in Menu/Hero select (~180-200), Low In-game (~10-15)
Overwatch using CPU and no GPU
Overwatch Crashing / FPS issues
High FPS feels like low FPS
Game stuck at 21-23 fps after windows update
Super computer with fps drops
Regular heavy FPS drops
FPS Dropped From 150+ to 10
FPS sudden constant drop?
150+ fps to 20 this has never happened before PLEASE HELP
150+ fps to 20 this has never happened before PLEASE HELP
Severe fps drop (10 fps)
Overwatch low FPS issues (still no fix)
Massive fps drops
Maximizing my 5700 XT
Serious Frame rate Drops
Laptop cant run overwatch?
Sudden frame drops/freezing (different to other cases of frame drop)
Framerate Drops from 300 to 90 for 1/2 sec randomly during game
Low FPS on GTX 1660 Super
Huge fps drop and stutter
Sudden fps drop
Ongoing micro stutters
Random, Drastic FPS drops for the past few days
Consistent FPS Drops/Lagging
It feels as if the game skips frames
Terrible performance in Overwatch
Went from 150-160 fps down to 30-40 fps plz any Help?
Lag with my HIGH spec gaming pc
Locking to 22 fps after alt-tabbing and sometimes on startup
Overwatch Low FPS rate
Rtx 2080 amazing build with low fps and fps drops often
FPS stuck below 30 since last update on 29th Apr
Severely Skipping Frames on OW PC
Overwtach FPS Drops
250+ FPS feels like 60
[FIXED] RTX 2060 (STILL) dropping frames at 144fps DP output
FPS drops to 10-30 randomly in game
FPS drops constantly
Sudden constantly low fps
Overwatch hates other apps
My overwatch is not okay
Insanely bad FPS
Low FPS, ~12 FPS
Overwatch terrible performance
Overwatch is Laggy and 100% packet loss
Sudden FPS drops
No more frame with a 3060TI
Sudden low GPU utilization, started just yesterday
Recent FPS Instability
Gpu not being used by the game
Very low fps on good laptop
FPS drops when launching game
Overwatch Dev Post Archives & Overwatch 2 Facts & Beta Info
Game is at low FPS and look extremely hazy
FPS stuck below 30 since last update on 29th Apr