Known Technical Support Issues

Crashing on Systems with AMD Ryzen CPUs

We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website.

Once this is done, you should also update the chipset drivers for the card.

The BIOS and chipset drivers are the links between the hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform.

4 Likes
Game Will Not Launch
Inconsistent FPS
Multiple Crashes - Different Scenarios
Frame rate drop makes game unplayable
Overwatch refund request
Amd problems and crashes since 18.2.2
Crashing in everygame
Random game shutdown
Game crashing with a black screen on start up
Overwatch constantly crashes mid game
OW crashing on startup from battlenet app
Really Getting Tired of "Rendering Device Lost"
Crashes, Freezes and Blue screens OH MY
OW Crashes, cites out of date BIOS in error message
Dropping half a second when fights start/in the middle of them
Black Screen Every Hour on the Hour
"Animation problems?"
Semi-Frequent Crashes
Lower fps compared to earlier play dates
Overwatch Crash
Lag spike, Input jitter, I HAVE NO IDEA WHAT THIS IS!
Unplayable lag :( need help
Fps drops lower than usual
Still Crashing, Unknown Reason
The application encountered an unexpected error
Crash in Graphics Drivers - RTX 2070
Chipset Drivers Detected to be Older then Recommended
GTX 1060 cant get over 30fps
About random crashes(Dxdiag and error file info)
Disappearing characters
Game crashes just a few seconds into a match
Massive lag after 5-10 minutes of playing
Delayed or flat out ignored inputs
Constant low frame rate
Something is bottlenecking my computer!
Render device lost Radeon Vega 56
Overwatch crashing with report ID
0xC0000005 The thread tried to read from or write to a virtual address for which it does not have the appropriate access
[Reposted from EU Forum] Consistent Freezing Upon Death during and after Killcam (With Video)
FPS Drop since busan
Rendering Device lost/ran out of memory
My Overwatch keep stuttering I am in dire need of help
Random DC's in Overwatch
Graphics card is up to date
Overwatch works fine in the practice range and custom games but not in quick play or comp
System crashes and audio dropouts with latest patch on PC
Terrible FPS, pretty good specs unusual
Game Crash - Detected Bios is older than recommended
Screen does not display anything but flickering
Crashing Mid Game with Ryzen 7 2700x CPU
Blizz, I will buy ten loot boxes if you fix my issue
Nothing New... But OW Keeps Crashing.. Ryzen 2700x
Mic not working in overwatch, fine everywhere else
Severe Frame skips in Overwatch on good PC
Computer crashes after windows update
Stuttering video with latest game update
Your rendering device has been lost
FPS drops and crashes
Game runs like a slideshow
http://pastebin.com/6SPpsdJ2 DXDiag info
Can't play a game. Please help
Game keeps crashing due to 'rendering device being lost'
Rendering device lost
Issues since upgrading hardware
Overwatch crashes whenever I make a game
Game Start and Crash
Error: Rendering Device Lost
Launch goes to black screen
Rendering Device Has been lost
Game freezing and crashing
Overwatch crashing - ryzen 3600, 2060 super
Constant fps drop
Why does overwatch hate razer synapse?
Constant crashes, Rendering device lost
Renderdevice lost will be for eternity in this game
Game keeps losing rendering device and crashing
Overwatch Crash on startup
Overwatch_loader.dll preventing startup