Known Technical Support Issues

Crashing on Systems with AMD Ryzen CPUs

We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website.

Once this is done, you should also update the chipset drivers for the card.

The BIOS and chipset drivers are the links between the hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform.

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