What to do if you Need More Help
Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information:
For all technical issues:
- Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
- A list of any troubleshooting you’ve performed already.
- A description of what you’re doing when the problems happen, any error messages received, and what it ‘looks like’ to you when it happens.
Connection, Installation, or Voice Chat problems include this as well:
- Some PingPlotter tests to the Overwatch server you’re playing on. If you can’t log into the game, you can use the generic overwatch login server IP for your region. Otherwise, run these tests while the problem is actively happening. If you catch a disconnection or latency issue with the test, it will make it easier for us to find the problem.
Voice Chat Issues Only:
- Overwatch stores voice chat problems in an error log file. To create the log, go into the game until you experience a voice chat issue and finish that game. Once the game is over, log out immediately and gather your voice chat log.
Note that not all threads may receive a reply from support staff.
We try our best to get to as many threads as possible, but as we are working on all of our forums, some may not receive a Blue post. If you need immediate one on one help from a Game Master, you can submit a ticket or live chat request. When submitting the ticket, make sure to include all of the above information as well as a copy of an MSInfo file for the quickest help. Please do not attach full MSInfo files to your forum posts.