Cable Tica Costa Rica - Routed to incorrect server/High Latency

Technical Support
1

Hey all,

We’ve started to receive some reports recently of players experiencing high latency in Costa Rica, and we’re trying to gather some information on the problem.

Please keep in mind that latency has a large number of causes. At this time we are only looking for information from this particular country. If you are not in Costa Rica, you should start your own thread.

If any players are having this problem, we would appreciate some help narrowing it down. If you’re still having this problem, please create a WinMTR test which catches a period of high latency. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this. Finally, post the test in this thread or the spanish thread here.

If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.

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WinMTR goes here
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2

WINMTR to ORD1 server:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 426 426 0 0 1 0
10.76.0.1 - 0 426 426 9 25 253 29
192.168.11.37 - 0 426 426 8 11 30 9
172.21.21.138 - 0 426 426 7 11 34 15
rev93.101.telecablecr. com - 0 426 426 7 12 38 11
172.31.1.13 - 0 426 426 8 12 43 14
64.209.103.181 - 0 426 426 93 97 120 104
ae1-300G.ar5.MIA1.gblx. net - 0 426 426 93 97 126 96
No response from host - 100 86 0 0 0 0 0
ae-2-52.ear2.Miami1.Level3. net - 38 171 107 0 97 122 97
BLIZZARD-EN.ear2.Miami1.Level3. net - 0 426 426 69 99 265 97
ae1-br01-eqmi2.as57976. net - 0 426 426 106 117 187 113
xe-0-0-0-1-br01-eqat2.as57976. net - 0 426 426 107 116 198 114
et-0-0-4-br02-eqch2.as57976. net - 1 411 409 108 152 4590 137
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
No response from host - 100 86 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

My ISP connection | rev93.101.telecablecr. com - 0 | 426 | 426 | 7 | 12 | 38 | 11 |

3

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 587 | 587 | 0 | 1 | 75 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| 172.16.1.137 - 1 | 583 | 582 | 10 | 17 | 97 | 13 |

| 172.16.9.13 - 0 | 587 | 587 | 10 | 17 | 95 | 11 |

| 172.16.7.77 - 0 | 587 | 587 | 10 | 19 | 123 | 14 |

| 172.16.7.201 - 1 | 583 | 582 | 11 | 18 | 102 | 14 |

| 190.242.136.78 - 1 | 583 | 582 | 10 | 18 | 100 | 11 |

|ae15.brx-mx2020-1.boca-raton.fl.usa.cwc. com - 0 | 587 | 587 | 60 | 70 | 153 | 62 |

|ae2.brx-mx2020-2.boca-raton.fl.usa.cwc. com - 0 | 587 | 587 | 61 | 69 | 153 | 70 |

| mai-b3-link.telia. net - 1 | 583 | 582 | 70 | 79 | 159 | 78 |

| mai-b1-link.telia. net - 0 | 587 | 587 | 73 | 80 | 231 | 75 |

| amx-ic-305653-mai-b1.c.telia. net - 0 | 587 | 587 | 201 | 212 | 470 | 209 |

| be20-cf223-br-04-bsas.claro. com. ar - 1 | 583 | 582 | 191 | 202 | 470 | 198 |

| be4-2-cf223-igw-01-bsas.claro. com. ar - 0 | 587 | 587 | 201 | 213 | 471 | 206 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider