Why do I receive a leaver penalty when I have a technical problem, or when the servers go down?
Any time you leave a match for any reason, you affect up to 4 other people’s chance at winning. There are also potentials for abuse of the matchmaking system like queue dodging or unfairly preventing loss of rating. For these reasons, we tend to be a bit harsh on this.
Regarding server issues, these do happen sometimes, and we understand that they are frustrating. However, they are also rare. The system allows you to regain rank no matter your number of losses, so these problems should not have large effects on your rating. If you do regularly have what seem to be server problems, you’re more likely looking at a connection issue and should troubleshoot it.
Please note that Customer Support does not restore lost skill rating or remove penalties when something like this happens. If you are having technical issues, please troubleshoot them to avoid penalties in the future and improve your game experience.