Philippine Log-In issues PLEASE HELP! *Lost Connection to Game Server*

Technical Support
#1

I have been playing Overwatch since it launched and I have never experienced anything like this.

Over the past 2 years now I smoothly play Overwatch without any issues. I get a little high ping then and there but its tolerable and minimal at worst. Just last 2 months ago I upgraded our internet speed for my gaming needs.

Then just last week, everytime I log-in to Overwatch it would get me a response as “Lost Connection on Game Server.” I just shrugged it off for maybe there were issues on the Bnet server but for a week this is always the case (I usually play OW everyday even for just a game). Determined, I would always type my Email and Password, then on every 8th or 12th attempt I would connect and play fine.

For the record, I would play StarCraft and Diablo and they work perfectly fine. I even play some steam games like DOTA 2, PUBG and CS:GO and they all work perfectly fine. Please help! Overwatch is my favorite game and It sometimes de-stresses me for the busy-filled me on weekdays. What is wrong?

I’ve tried turning off the firewall to Scan and Repair the game and to no avail. I play on America server and I’m fron the Philippines. Hoping to get a response soon.

Thanks Blizz.

2 Likes
#2

Since the Overwatch servers are not the same as the servers for those other games, it’s likely your route to them (decided by your ISP) has changed. This is usually due to a hub being down for repairs or maintenance. You can confirm this by looking at a WinMTR test, like the one described in this thread: Common Technical Issues and Solutions

1 Like
#3

Thanks! Tried those things but still cant Log-In.

What I do realize that when I go to Asia Server I can connect but the latency is high like a 160-170 average. I play in the Americas before as the latency there is low like an average of 75-90. Seems to me that bnet needs to have a SEA dedicated server for OW.

1 Like
#6

Check this thread: Aussie Servers are stuffed - #22 by Silv3rShadow-1130

1 Like
#7

My friends and I that live in the Philippines too are having the same issue. The issue only happens in Overwatch, not other Blizzard games such as HoTS or SC2.

PLS FIX ASAP

#8

Same, I’m from the Philippines I usually play on Americas server as suggested, but lately I’ve been getting the “Lost connection to game server” right after “entering game”. I’m playing in Asia server for the mean time but I hope this gets fixed soon.

TRACEROUTE:
traceroute to 180.190.171.224 (180.190.171.224), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.293 ms 0.274 ms 0.271 ms
2 37.244.22.2 (37.244.22.2) 0.488 ms 0.542 ms 0.636 ms
3 24.105.30.146 (24.105.30.146) 1.154 ms 1.171 ms 1.230 ms
4 137.221.66.0 (137.221.66.0) 1.526 ms 1.562 ms 1.655 ms
5 137.221.68.70 (137.221.68.70) 26.046 ms 26.046 ms 26.045 ms
6 137.221.65.7 (137.221.65.7) 26.018 ms 25.795 ms 25.765 ms
7 137.221.65.41 (137.221.65.41) 25.731 ms 25.924 ms 25.929 ms
8 137.221.73.32 (137.221.73.32) 25.548 ms 25.518 ms 25.710 ms
9 six.globe.com.ph (206.81.80.208) 25.479 ms 25.643 ms 25.660 ms
10 * * *
11 * * *
12 180.190.228.6 (180.190.228.6) 189.685 ms 189.639 ms 189.646 ms
13 * * *
14 * * *
15 * * *

03/11/2018 09:16:42 UTC

PING:
PING 180.190.171.224 (180.190.171.224) 56(84) bytes of data.

— 180.190.171.224 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

03/11/2018 09:16:43 UTC

MTR:
Start: Sat Nov 3 09:16:42 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.22.2 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- 24.105.30.146 0.0% 10 1.2 1.2 1.1 1.4 0.0
4.|-- 137.221.66.0 0.0% 10 1.5 1.6 1.4 1.6 0.0
5.|-- 137.221.68.70 0.0% 10 79.2 31.5 25.6 79.2 16.8
6.|-- 137.221.65.7 0.0% 10 25.7 27.1 25.7 37.2 3.6
7.|-- 137.221.65.41 0.0% 10 44.5 31.8 25.7 51.9 10.0
8.|-- 137.221.73.32 0.0% 10 25.6 25.7 25.5 26.2 0.0
9.|-- six.globe.com.ph 0.0% 10 25.6 25.6 25.5 25.7 0.0
10.|-- 120.28.9.233 50.0% 10 151.1 151.1 151.0 151.1 0.0
11.|-- 180.190.228.5 50.0% 10 189.7 189.7 189.7 189.7 0.0
12.|-- 180.190.228.6 0.0% 10 189.6 189.6 189.6 189.7 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

03/11/2018 09:16:42 UTC

Here’s a copy of my traceroute in case.

1 Like
#9

Same issue here. Location: Philippines. Some of my mates can play easily. I have Globe as my ISP. I believe this is an issue with Globe. I hope Blizzard Philippines can contact Globe about this since Globe did not give a sh*t when i reported it to them.

2 Likes
#10

Thanks for the help guys. I thought I’m the only one having this problem.

That aside, I also have GLOBE as my ISP here in the Philippines. Asia server is lagging at the moment, averaging around 130-150ish latency. Its not fun to play while having these issues running. I know we are a minority in terms of playing population but we really need our own servers here in the SEA/AU region or just fix the servers flat out.

I hope blizzard can fix this one before the Winter Event.

ps:

How can I use that tracerroute of yours. Thanks

#11

use Blizzard’s looking-glass. you can easily find it with a quick google search.

#12

Yeah, I’m experiecing the same thing. Globe as well. Sometimes, I’d be able to get Mudfish to work, but the effectiveness is intermittent at best. Not a real fix imho.

I really hope Blizzard and Globe work together to get to the bottom of this.

#13

I’m relieved I’m not the only one who can’t connect to the Americas server. I’m from the PH and have Globe as an ISP as well. This is so annoying.

#16

I cant post the traceroute here. Says “cant include links”. Sorry I’m not that of a techie guy. LOL

#17

Same issue here, using Globe ISP (100 Mbps). ALL other Blizz games are fine, it’s only OW that’s having issues logging on to Americas. C’mon let’s get this resolved please.

#18

Since it’s an ISP issue and not Blizz, it will be helpful for people to call their provider and let them know. Might speed up the fixing process.

#19

I think its been resolved! I can finally play Americas Server.

Thanks Blizz!! :slight_smile:

1 Like
#20

Bump.

The issue disappeared for 2 days. It’s now back with a vengeance.

PLEASE FIX.

1 Like
#21

Yeah. I just played 3 hours ago and its working perfectly fine. Just now I logged in and now its back. Was kinda hoping this will be like a 30 minute issue.

#22

It’s back lol I played yesterday and now I can’t log in again, welp back to witcher 3 i guess lol.