Known Technical Support Issues - [Updated Jan 14, 2019!]

Well met, adventurers!

We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a try before creating a new topic! Additionally, more bug-related issues can be found in the Bug Report Forum’s most recent Known Issues thread..

Install/Update

Crashes

Performance

Connection

If these resources do not help with your technical issue, check our technical troubleshooting sticky for more help.

Ability/Loot Lag despite normal FPS and Latency

There is an ongoing issue with shard stability during times when the game population is high. Most frequently, this error will happen in Battle for Azeroth zones, or other places with recent world quests active (such as Warfronts). While there is no fix you can perform on your end, some players report that swapping between War Mode and Normal Mode can temporarily fix the issue, as it will place you in another shard which may be more stable. We understand that this is not an ideal solution, but it’s the most effective step we have available at this time.

We are actively working on fixing this problem with incremental improvements through game patches. Ion Hazzikostas addressed this topic in a WoW Q&A video.

If you are having this problem, please contribute to the thread for your region below:

Game Crashes on Launch on Windows 7 since 8.1.5

With patch 8.1.5, we added an updated version of DirectX 11. Windows 7 does not have access to the proper coding to run using this version of DirectX. Before trying other troubleshooting, enable DirectX 11 in Legacy Mode.

If this does not fix your issue, you can check our crash troubleshooting resources article for more help.

Black Screen on In-game Shop and “?” Help menu
Around the same time patch 8.2 hit, we noticed a number of players who were affected by an issue with the Razer overlay which caused the in-game shop and help menu to not display correctly. Razer has released a patch to their software to resolve this.

  • If you have or had a Razer device, uninstalling Synapse and reinstalling to the most updated Synapse 3 version should resolve the issue.
  • If you are getting black screens in either of these two menus and have never owned a Razer device, please see this article.
1 Like

Nvidia Cards Unable to Use DirectX12 on Windows 7 since 8.3

Due to a compatibility issue with windows 7, World of Warcraft, and the latest Nvidia driver builds as of this writing, DirectX12 has been temporarily disabled on Turing/Pascal graphics cards for players on Windows 7. If you would like to use DirectX 12 on Windows 7, you will need to roll back to the last known stable driver (441.41) until a future driver is released which fixes the bug.

3 Likes

Crossfire/SLI do not work since 8.3.0

We are currently aware of an issue with Crossfire and SLI support beginning with the 8.3.0 client build. The Quality Assurance team is investigating the error currently and looking for a resolution.

3 Likes

The IPv6 Setting Does not Currently Work

We’re aware of issues with the IPv6 setting on the game client not functioning correctly. The Quality Assurance team is investigating this bug and looking for a resolution.

World of WarCraft Not Updating with Error BLZBNTAGT00000840
This is a known issue that can occur when a patch is pushed. The following steps will workaround the issue:

  • Press CTRL+SHIFT+ESC, and locate the WoWVoiceProxy.exe or World of WarCraft Voice Proxy process then End Task.
  • Restart the PC.

If the error persists, please try the steps on our support article.

1 Like