Hearthstone Common Issues

Here are some of the commonly reported issues that can be resolved.

Unable to use specific cards in Adventure Missions
Certain card effects are disabled while in Adventure Missions. This is to prevent them from trivializing all of the encounters. Some examples include:

  • Mindbreaker
  • Sideshow Spelleater
  • Grizzled Wizard

Golden Cards are not animating on mobile?
After installing the Hearthstone app, mobile devices will need to download additional files which contains extra sounds and animations.

  1. Launch the Hearthstone app.
  2. In the upper right corner in the Settings button, let the asset download reach 100%.
  3. Restart the app.

Unable to claim a promotional reward?
During an in-game event, there can be free cards or packs awarded for free such as the Golden Witch’s Cauldron or the Golden Fireworks Tech cards. Check your quest log and complete any of the quest mentioned below:

  1. (New Players) Win 5 Practice Games, First Blood, The Duelist, and Master of All.
  2. (Returning Players) Return of the Hero, Ready for Action and Back in the Game!

Once you have completed the quests, it will put you into the holiday event. A restart may be required to get the reward to appear.

Unable to challenge a friend on mobile?
If you are unable to duel a friend from your friends list, you will need to wait until both players are on the same patch.

You can check your build version on your mobile device in the Settings > Options menu. On desktop, you can check it on your Battle.net Launch next to the Play button.

Won Arena but shows as a loss?
This is usually due to a disconnect while searching for a game or when you cancel your matchmaking. The game places you into a new match instead of reconnecting you into the old one. More details can be found here:

Did not get Arena rewards?
When an Arena run is forced to retire due to special limited time events (like Wildfest, or the Blizzcon special arena cards), the rewards are put directly into your collection when the run is retired. The opening of the chest is a purely visual thing.

Bug after update?
Didn't receive Arena Rewards
Rise of Shadow legendary quest didnt appear
Bug in Arena after introducing the new adventure
Arena run ended after a win
Hearthstone Arena Bug
Game disconnects while finding opponent then I loose an arena game
Disconect -> Win -> Count as lose
Can’t challenge friend
500th Win not counting for Golden Hero in Ranked - Stuck at 499/500
Problem with arena
Hearthstone stole my victory
Arena reward not received
Minion Effects Not Working In Dalaran Heist
Arena Win Bug 2/3 Losses
Disconnected when entering a match. Then get into another match when reconnected
Arena Rewards Gone?
Mindbender not working in Dalaran Heist
Old player started again. Old arena rewards bugged out
No receiving arena pack
Rank Play Win No Star Gained
Skelesaurus Rex + Mindbreaker
The Dalaran Heist - Sideshow spelleater
Mindbreaker and other cards in Dalaran Heist
Mindbreaker Not Suppressing Enemy Power in Dalaran Heist
Dont get archievement 2/3heroic soloplay new adventure
Arena Bug 15 characters
Not given pack on arena
Not given pack on arena
Arena win/lose bug
Awards was missing after playing Arena
Archmage Vargoth
Auto retired arena run showed rise of shadows pack as reward but was not added
Pressing Space very fast consumes packs, but doesn't actually open them
Received Card backs, never got Archmage Vargoth
Dalaran Heist Heroic: issue with mindbreaker
Unable to invite/spectate 1 of my friends
Hearthstone not granting Transfer Student
Mindbreaker dosen´t work in League of Explorers - Heroic Slitherspear
Win arena game but still lost all run
Can't spectate or challenge certain friends
Heroic - Galakrond's Awakening - Mindbreaker does not disable hero powers
Cannot play with friends
Sideshow Spelleater not working in Galakronds Awakening
Sideshow spelleater not copying boss powers
Avalanchan & spirit breaker
Mindbreaker doesn’t work in Solo
No music or voices in match
Arena quiting after losing only 2 times
Arena win counted as a loss
I win a match in the arena and give a lose
Arena run canceled?
Cannot spectate friends after recent patch
80 gold hearthstone bug