Old player started again. Old arena rewards bugged out

Bug Report
1

Hi,

I have made a ticket about this, but the Game Masters helping me with this ticket cannot help me and told me to make a post here.

Here is the story:

18th of june at 18:46
I saw a colleague of mine play Hearthstone at work on his phone and I decided to download the game on my phone as well since he was a brand new player and I remembered I had a nice budget deck I wanted to show him to get started.
Of course I had a new phone since the last time I played and had to re-enable the Authenticicator on my phone through a text message.

18th of june at 21:19
So I play a couple of games, and at some point even take an accidental screenshot of my Hearthstone home screen.

20th of june at 15:10
As I’m playing the game and completing some quests I realize I’m over 150g and can attempt an Arena match. I click on the arena and see a failure from the past with XXO. I decided to go for a fresh start and click the key. Splash screen shows me a Boomsday cardpack and 30 gold. So I head over to my card pack inventory to check on my goodies… No packs. I check my gold… 30 gold was not added.

After creating the ticket I decided to just do a Tavern Brawl. Won that, got my classic card pack and opened it without a problem.

21st of june around 08:15
I read the reply by a GM which suggested I already got the cards and the gold. Pointing out the cards I got from the Brawler pack (which I remembered because it contained a Flame Imp I already had 2 of. I was disappointed at the time).

Also, Since I made the accidental screenshot, I know how much gold I had at that time, which was 135 gold. I never spent anything and I completed the quest for Lunara, which is 10 wins. That alone should already be 165 gold (10 gold per 3 wins). At the moment of making the ticket though, I had 175. So I never actually received the gold either.

21st of June 22:33
I read the reply from a different GM who was a Specialist. Who basically told me the same as the previous GM told me: that the cards must’ve appeared in my inventory and that I simply missed it.
And again, suggested me to take it to the bug report forum.

I added some screenshots for the GM in the ticket. I’m not sure if I am allowed to add them to this forum. I’ll remove some possible personal info before I do though.

I hope you can help me out and figure out what the cause of this bug is/was. So it can’t happen to anyone in the future. It’s weird to just be given a basic response and telling people to “accept that they missed it” and “it must be in their inventory”. I understand it from the helpdesk pov ofc.

Either way, I hope this can get resolved.

Kind regards.
Lewtzy

1 Like
2

I know exactly how you feel i have had problems like this many many times in the past they are pretty awefull when it comes to customer support almost as bad as my. com if that is even possible, Unless its about real money they will do nothing

3

Like the CS representative stated, you already received the rewards. When an arena run is retired, the rewards are added to your account the exact moment that the run is retired. Opening the chest is purely visual.

If this was the first time you logged in since the run was retired, then you received the rewards the moment you logged in, before you took the screenshot. This means the 135g in your screenshot included the 30g you got from the run. As for the pack, logging in for the first time in awhile, it can be easy to see a pack and not wonder where it came from, thinking that you simply forgot to open one from before.

If this wasn’t the first time logging in since the run was retired (which would mean you would have logged in at some pint between now and Dec. 4 since that is when Boomsday was no longer the newest expansion), then you would have gotten the rewards when you logged in at that time.

2 Likes
4

There is even a sticky post about this:

2 Likes
5

Wow, I completely missed that… I was definitely in the wrong here then.
Thanks for educating me and taking your time to reply.

6

I have this issue too. I was given a Kobold and Catacombs pack and a 30 gold. neither of which have shown up in my gold counter or card pack menu

7

@Yadrin: Since you already found this topic, perhaps you could also read the replies already posted.
I mean, I could just copy and paste them but what’s the point?

1 Like