Can't buy Lucio's legendary emote

Just bought 400 tokens for this emote on PS4. I assume this will get refunded and this error will get resolved.

I also bought the OWL tokens to get the emote. Blizzard needs to let all the people who got tricked have this emote because we gave them our money for this emote that isn’t even allowed to be purchasable. It’s their fault and they need to compensate us for it and gives us the emote.

I bought 200 tokens since I already had 100, then I find this thread. Yikes, they should at least either make it purchasable or refund us our money. Or maybe remove the tokens and just add the emote to those who request for it?

Same problem here on PS4. I spent 15€ for 300 Tokens and now I can’t get it. I hope this will be fixed asap.

It’s still listed for sale 19 hours later?

At this point seems to make more sense just to offer it especially as some were able to purchase it (?).

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same here, someone offered me 300 tokens to buy this beautiful emote, but now I can’t, while some may have bought it, I find it unfair

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Hey everyone, I wish to point out that if you made an OWL token purchase on the Blizzard online store, and you’re not able to use it, Blizzard Customer Service might be able to refund you the recent OWL token purchase (click here).

Any OWL tokens earned through watching OWL cannot be refunded. Any skins redeemed with OWL tokens cannot be refunded.

On a side note, the Lucio Dance Party emote (and all other All-Access pass items) can still be obtained if you purchase the Overwatch League All-Access Pass which is still available to buy on Twitch.

Patch is here, now you cant buy it anymore

Everyone should ask for a refund now

Edit: The Blizzard Game Master Yoween just said he started a Refund for me, and also said that it is an OWL Access Pass exclusive.

So i would say refund it

Have tried getting a refund through web tickets but it says i have made too much progress but still have the tokens

Exclusive small indie compagny btw.

Hey everyone,

We apologize for this inconvenience. This Legendary Lúcio emote was intended to be available only for players who had purchased the Overwatch League All Access Pass on Twitch. It will be available for purchase with Overwatch League tokens at a future date.

If you purchased tokens with the intent to unlock this Legendary Lúcio emote and would like those tokens refunded, please reach out to Blizzard Customer Support.

Thank you for your patience.


I bought 300 as well, can I get 20 lootboxes as a trade pls? Its annoying for us to not be able to refund them or exchange

^Don’t think a community manager is able to help you here, as said in the post contact customer support and ask there

This sounds awesome, but somebody needs to let Blizzard Support know. I’m getting the same canned responses on my tickets I’ve seen elsewhere that OWL tokens are nonrefundable so the customer is just stuck with tokens they don’t want and don’t have the money they do want

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“This Legendary Lúcio emote was intended to be available only for players who had purchased the Overwatch League All Access Pass 3 on Twitch.”

May I ask how exactly you now decided to make the Emote purchasable again?
I personally don’t like the conceal of in my opinion important information with your purchasable items.

Some people like me bought the All-Access-Pass only for the Lucio emote in the fear of not being able to get them later because it was touted as an “exclusive” Emote. Not being able to know, if it’s just a timed exclusive like it was with the Genji and Skins or a permanent is a lack of honesty.

Don’t understand me wrong, guys! I’m glad that you now have another chance to receive the Emote while not even paying the whole 30$!
But as a person which got “forced” (you know what I mean) to pay the whole 30$ only because I wasn’t informed enough from Blizzard’s side, I feel a bit bad.

Anyway, the Emote is great asf, love the Soundtrack which is played.


I’m really happy they are doing what’s right for people who were misled by the price listed on the emote. But I had seen people saying somewhere that league tokens can expire? Does anyone know if that is true? Because I bought tokens for the emote and am happy to wait for it to be available, but I’m worried my tokens will expire.

Only the 100 token drops that are won by watching Overwatch League Streams expire, and that will not happen until December. Also, I believe the expiration only applies if you fail to log into the Overwatch game client from the time of receiving that bonus drop.


Thanks for letting me know!

Why don’t you fix your game

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