Not able to receive Lucio emote

[Save-21881]

The emote wasn’t supposed to be purchasable (yet) so they blocked people from being able to purchase it. However, they will allow you to purchase the emote at a later date. More info here:

Can't buy Lucio's legendary emote

Hey everyone, We apologize for this inconvenience. This Legendary Lúcio emote was intended to be available only for players who had purchased the Overwatch League All Access Pass on Twitch. It will be available for purchase with Overwatch League tokens at a future date. If you purchased tokens with the intent to unlock this Legendary Lúcio emote and would like those tokens refunded, please reach out to Blizzard Customer Support. Thank you for your patience.