You can actually request to make a refund by starting here:
https://us.battle.net/support/en/help/product/overwatch/914/1080/solution
Please make sure in the web ticket description that you specifically specify this refund request is due to the Lucio Dance Emote bug and to refer the following link in the description:
Hey everyone,
We apologize for this inconvenience. This Legendary Lúcio emote was intended to be available only for players who had purchased the Overwatch League All Access Pass on Twitch. It will be available for purchase with Overwatch League tokens at a future date.
If you purchased tokens with the intent to unlock this Legendary Lúcio emote and would like those tokens refunded, please reach out to Blizzard Customer Support .
Thank you for your patience.
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