Update 9/27 10:45 AM PDT
Good morning all,
We’ve seen a lot of positive results reported back in this thread, and we’re glad to see everyone getting back to a normal state. Several types of Khadgar character issues were identified during this, and most have been fixed at this time.
We still consider this an open issue and are continuing to investigate edge cases with characters on Khadgar that may not have been caught in the initial passes.
Once again, we’d like to thank everyone for their patience during all of this.
UPDATE 9/24 4:35 PM PDT
The work on this issue is ongoing, so we don’t have much new information to share other than we continue to fix up characters. Thanks to everyone who has confirmed the return of their character so far. For those who still have characters affected, keep an eye on your character list for changes.
We’ll continue to share updates here as they become available. Thanks!
UPDATE 9/24 9:15 AM PDT
Just wanted to provide an update this morning. The team was able to resolve issues with a number of Khadgar characters last night and work will continue today.
We’re not able to offer an estimate when specific Khadgar characters might be fixed, but this is a top priority for the team right now.
Thanks for your continued patience!
UPDATE 9/23 4:45 PM PDT
Posting with an update, as promised.
As many are aware, this has been a very high priority for us since it started.
We’ve reached a point where we fully understand the issue and we will continue working to resolve it. Players who have missing characters or de-leveled characters should start to see what they expect returning this evening.
Since this process will take an as-yet unknown time to complete, it may take longer than this evening to resolve.
Thank you for your patience and understanding. We’ll update you here if the situation changes.
I thought it be best to consolidate the active threads on this matter into one. This allows you to only have to keep an eye on a single thread instead of multiples. I’m going to lock the other threads here and refer back to this one.
As many of you are aware there appears to be an issue, specific to the realm of Khadgar it seems, where several characters have “deleveled”. It is something that our teams are aware of and it is under investigation. The original higher level characters do not appear to be gone, so our teams are looking into what caused the issue, how to prevent it going forward, and how to return access to the higher level characters.
Right now we encourage anyone experiencing this issue to submit a ticket for tracking purposes.
When we receive an update we’ll pass it along here.