Known Issues List 2019 - Updated Dec 12th

Hello everyone,

Here is a list of known issues we currently are investigating.

Please note that this is not a complete list, as it addresses some of the frequently reported issues our players are seeing.


  • Changing the language settings while on a mobile device can cause text to no longer appear until the application has been restarted.
  • iPad Pro are not using a fullscreen resolution

February 5th, 2019

  • Card Backs earned from completing Heroic Adventures are showing as unearned in Collection Manager.
  • Gral, the Shark will only gain the base stats of a minion.
  • A minion eaten by Gral, the Shark may remain stuck on the screen.
  • [Mobile] There is a rare case where sounds can go missing while on a mobile device.

February 6th, 2019

  • We’re currently working to resolve an issue where using the Good Cheer card back on iphone devices can cause instability. In the meantime, affected players can switch to a different card back via the desktop app to play.

March 19th, 2019

  • We are working to resolve an issue where players are stuck at 499 wins with a hero class. There is temporary work claiming any pending Arena rewards and obtaining the 500th win.

April 3rd, 2019

  • Madame Lazul can emote during the Lich King encounter.
  • Madame Lazul Hero Power is not animating in a match.
  • Treant minion is missing its portrait art.

April 4th, 2019

  • Quests that reward both gold and dust have the rewards displayed as a white box on the quest tile.

April 5th, 2019

  • King Rastakhan Hero Power does not animate.
  • Magni Bronzebeard Hero Power animation will play twice.
  • Armor gain animation will play twice.
  • The Quest popup after a match has ended can cause a fullscreen blur to persist.
  • Rumble Run: Shrine can be destroyed from activating Freezing Trap.
  • Twilight’s Call can resurrect minions that gained Deathrattle during the match.
  • Minion health value can disappear in your starting hand.

April 9th, 2019

  • Attacking adjacent minions (Sweeping Strikes, Cave Hydra) will not trigger Lifesteal or Poisonous if the main target has Divine Shield.
  • Bomb cards that are transformed by Arch-Villain Rafaam are shown when drawn to the opponent.
  • Deck completion may display the incorrect number of missing cards.

April 25th, 2019

  • Loading screen tip will reference “Year of the Raven”.
  • “Click to complete” confirmation dialog shows incorrect number of missing cards
  • Mimiron’s Head transformation will display a pink texture background.
  • Vendetta will not count itself for the Mana cost reduction when held by a non-rogue class.
  • Unseen Saboteur can cause Chameleos to remain stuck on the screen.
  • Twilight’s Call checks for minion that had an active Deathrattle effect at the time of death.
  • Waggle Pick does not reduce the cost of minion that was generated from a Deathrattle.
  • Da Undatakah does not return spells if it gains the Deathrattle from Test Subject.

May 21st, 2019

  • Bartender Bob may sometime display an empty dialog bubble when leaving a Friendly Encounter.
  • When using the “Gangs All Here” effect on a buffed minion in a Friendly Encounter, the animation improperly shows increased stats.
  • Duplatransmogrifier will delete all minions in your deck if you select a minion that was buffed by a Friendly Encounter card.
  • Duplatransmogrifier will modify your deck when played by the AI.
  • Elixir of Vigor causes minions that trigger off a "next" cast to be skipped (Electra Stormsurge).

May 22nd, 2019


  • Triggering a secret that was created from another card can cause the client to freeze (Chameleos, Shifting Scroll).
  • Duel! will not force minions to fight if your minion contains “Can’t Attack”
  • Lady Liadrin mirror match will play the same introduction message for both players.
  • Magic Carpet does not grant Rush to minions generated from Sonya Shadowdancer.

The Dalaran Heist

  • Rakanishu idle voiceover ("Lets be bad guys") does not match with the text ("Mayhem…? Arson? Hm.").
  • Doppelgangster does not retain buffs gained from the Friendly Tavern Encounter.
  • Minions created from Anomaly: Nesting will not gain the stat effect of Captured Flag.
  • Wilfred Fizzlebang does not apply cost reduction to cards drawn from Hero Power: Refresh.
  • Playing Swampqueen’s Call with Illidan Stormrage in play will cause the game to crash.

Monster Hunt

  • Gobbles is incorrectly displaying itself as the next boss for all encounters. (Entering the game will load the correct boss)

May 31st, 2019

  • Khadgar does not copy Rush from minions created from Fel Lord Betrug.
  • The Hand of Rafaam: There is a visual issue where it will apply damage from both Cursed! cards but displays only one damage splat.
1 Like

June 3rd, 2019

  • Reckless Experimenter Changed Card notification does not appear on login. The card will provide the correct amount of dust when disenchanted.
  • Assigning a Favorite Hero while offline will not save your selection.
  • (iOS) The client can sometime become unresponsive for up to a minute when the internet connection is lost.

Dalaran Heist

  • Boss portraits are incorrectly displayed at the adventure menu, it will show the first boss you fought in Chapter 2-5.
  • There is a visual issue with Chapter 2 – 5 showing the crowns for heroes that have beaten chapter 1 instead of the actual progress for chapters 2-5.
  • The Hero Power and Deck selection checkmarks will show the chapter 1 versions instead of the correct chapter 2 – 5 versions. This is a visual issue.

June 4th, 2019

  • Dr. Boom Survival Puzzle: The Hero Power can activate and end your turn when you still have a move available.
  • Whizbang the Wonderful and Zayle, Shadow Cloak does not update your deck art.

August 5th, 2019

  • Nozari is using a placeholder art.
  • Golden Azari does not have an animation.
  • Golden Bee does not have an animation.
1 Like

September 12th, 2019

  • Dalaran Heist: Starting a new run will choose the same Hero from your previous run.
    Note: Ending your current run may allow you to choose a new hero.

  • Titanic Lackey contains a graphical issue.

  • Frostmourne (ICC_314t1) and Soulreaper’s Scythe (DALA_719) deathrattle are not spawning minions.

  • Portable forge does not discover a weapon.


October 11th, 2019


  • Wild event cards can appear from Arena rewards and cannot be disenchanted.
  • Zephrys the Great lamp animation is played twice.
  • The axe is missing in Zul’jin’s Hero Power animation.
  • The region drop down selection is not available on some mobile device.

Solo Adventure

  • Darklight Torch activates from shapeshifting druid cards.
  • Primordial Bulwark does not activate if the active run has Anomaly - In the Face.
  • Anomaly - Eternal Army: Copies made will retain enchantments.
  • Heroic Waste Wanderer Cardish Hero Power is using the incorrect art.
  • Chapter 5 - Fatigue damage while Ice Block is activate will cause the encounter to end.

November 6th, 2019

  • Decks can show missing cards in the Collection Manager.
    (Note: Editing the deck twice may help resolve this issue)
  • Squelch setting is not applying.
  • Quest Reroll is not appearing for players.
  • Forgotten Torch is missing text in non-English locale.

December 5th, 2019

  • [Mobile] Samsung Note S-Pen does not respond to screen touch.
  • Sathrovarr is currently unavailable to be used in a deck.
  • Murky’s Battle Horn will cause both heroes to be destroyed.
  • You do not receive an invalid deck message when using a deck code that contains a Wild-to-Standard event card.

December 12th, 2019

  • Dwarven Archaelogist does not discount cards from Draconic Lackey.
  • Albatross is not registered as a neutral card.