Mac Support


Topic Replies Activity
Known Mac Technical Support Issues

Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s…

9 8 December 2019
Metal Support and System Requirement Changes

In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the …

3 10 September 2019
Payment & Purchase Troubleshooting

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

3 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Welcome to Heroes of the Storm Mac Support!

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

3 11 September 2018
Visual bugs since latest patch 143 21 February 2020
[Catalina] Voice Chat not working in Heroes of the Storm 20 20 February 2020
An update on Metal rendering 6 15 February 2020
PATCH NOTES - FEBRUARY 12, 2020 (+High ping) 1 15 February 2020
New Patch NOT Available on Mac 4 13 February 2020
Frequent disconnects minutes after playing match 2 11 February 2020
Area of the screen has been cut by wrong resolution 10 9 February 2020
Glitching Characters in Game 3 9 February 2020
New patch (2.48.1.76517) crashing repeatedly 59 5 February 2020
*NEW* patch (49.2) crashes and more on Mac (NOT catalina, Im on Mojave) 2 2 February 2020
MacBook Pro 2017 - Entire Laptop Freezes in Loading Screen 1 30 January 2020
I can't get voice to work 3 19 January 2020
Crashing on non-sky temple maps 1 18 January 2020
Cannot Watch Old Replays 2 15 January 2020
GPU not activating on mac 1 14 January 2020
Mutliple Issues on Mac 1 14 January 2020
Heroes Crashing My Mac 3 8 January 2020
Frequently crashing on Mac catalina 11 7 January 2020
2019 Maxed Out MBP Lagging 5 4 January 2020
Command + Tab doesn't work 7 3 January 2020
My pointer/mouse can't move around. Invisible window 8 2 January 2020
I can't get Mics to work ?!? 4 1 January 2020
Horrible mouse lag after key press 2 30 December 2019
Disconnecting from every single match since recent update 2 29 December 2019
Game not launching on Mac 4 22 December 2019