Mac Support

Payment & Purchase Troubleshooting (3)

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Welcome to Heroes of the Storm Mac Support! (3)

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

Game Crash on moving from windowed to full screen (6)
Can't enter HoTS (stuck at logging screen) after new update (1)
The highest-end MacBook Pro 13" 2018 can't run HotS even on low graphics settings (3)
Recently experiencing sudden random stutter (1)
Right-click on Minimap not working - Mojave (2)
Optimizing graphics (1)
FPS drop in macOS Mojave 10.14.1 and HotS 39.2 (16)
Can't play hots on Mac OS Mojave ( 2 ) (36)
No Voice Chat in Mojave ( 2 ) (22)
Mouse not moving after patch (2)
Heroes of the storm not opening at all *again due to the new patch notes (3)
HEROES OF THE STORM NOT OPENING AT ALL *again due to the new patch notes (2)
What am i supposed to do? (1)
Game freezes in Draft in Ranked Games (6)
Unable to move cursor in game (Workaround) ( 2 ) (36)
No mouse control in game (mac) (14)
Apple Discontinuing Support for OpenGL in Mojave (13)
Metal for Mojave (19)
A Really Weird Lag Bug (1)
Can't load old replays (3)
Can't move mouse in game on Mac with OS Majave system and the new patch of Orphan (3)
No Microphone will work since OSX Mojave update (16)
Metal Support Returning? (9)
Work around for Heroes Ranked/Unranked Game Crash (2)
New Update not opening the HOTS Client (2)
Mouse Cursor Broken (5)
Latest update pretty much broke Mac Clients (2)