Mac Support


Topic Replies Activity
Known Mac Technical Support Issues

Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s…

9 8 December 2019
Metal Support and System Requirement Changes

In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the …

3 10 September 2019
Payment & Purchase Troubleshooting

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

3 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Welcome to Heroes of the Storm Mac Support!

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

3 11 September 2018
Game crashes on Sun Temple while playing on a Mac 18 28 March 2020
Fixed AMD issues in latest macOS 10.15.4 patch? 6 28 March 2020
Visual bugs since latest patch 163 28 March 2020
New patch (2.48.1.76517) crashing repeatedly 68 28 March 2020
No Voice Chat in Mojave 24 28 March 2020
Can't play the game 3 27 March 2020
How can I move my character in the HOTS? 3 27 March 2020
Problema con el chat de voz 2 25 March 2020
Game does not start. Crashes everytime 4 23 March 2020
Can't launch the game 2 22 March 2020
The game won`t start 3 22 March 2020
Severe performance Issues 1 15 March 2020
GPU not activating on mac 4 21 March 2020
Disconnecting from every single match since recent update 4 21 March 2020
Disconnected from server 6 14 March 2020
Game Version Mismatch 1 13 March 2020
Game will not launch from Battle.net launcher 7 7 March 2020
Game lag consistently 3 7 March 2020
[Catalina] Voice Chat not working in Heroes of the Storm 20 20 February 2020
An update on Metal rendering 6 15 February 2020
PATCH NOTES - FEBRUARY 12, 2020 (+High ping) 1 15 February 2020
New Patch NOT Available on Mac 4 13 February 2020
Frequent disconnects minutes after playing match 2 11 February 2020
Area of the screen has been cut by wrong resolution 10 9 February 2020
Glitching Characters in Game 3 9 February 2020