Mac Support


Topic Replies Activity
Known Mac Technical Support Issues

Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s…

9 8 December 2019
Metal Support and System Requirement Changes

In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the …

3 10 September 2019
Payment & Purchase Troubleshooting

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

3 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Welcome to Heroes of the Storm Mac Support!

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

3 11 September 2018
Visual bugs since latest patch 117 18 January 2020
New patch (2.48.1.76517) crashing repeatedly 49 16 January 2020
Cannot Watch Old Replays 2 15 January 2020
I can't get voice to work 1 15 January 2020
Zentgraf - Voice Chat not working in Heroes of the Storm 13 15 January 2020
GPU not activating on mac 1 14 January 2020
Mutliple Issues on Mac 1 14 January 2020
Frequent disconnects minutes after playing match 1 14 January 2020
Heroes Crashing My Mac 3 8 January 2020
Frequently crashing on Mac catalina 11 7 January 2020
2019 Maxed Out MBP Lagging 5 4 January 2020
Command + Tab doesn't work 7 3 January 2020
My pointer/mouse can't move around. Invisible window 8 2 January 2020
I can't get Mics to work ?!? 4 1 January 2020
Horrible mouse lag after key press 2 30 December 2019
Disconnecting from every single match since recent update 2 29 December 2019
Game not launching on Mac 4 22 December 2019
Major FPS Drops in Team Fights 1 21 December 2019
Scroll not working on bottom of screen 12 19 December 2019
After the Last Patch, cannot open game on MAC 214 17 December 2019
Mac OS “unlocking temporarily unavailable” what to do 6 17 December 2019
Can't play HotS 3 16 December 2019
Sky Temple Crashing 2 14 December 2019
Game "Unexpectedly Crashes" before it evens begins to open 3 12 December 2019
Is 560x not enough to play it on medium settings? 3 12 December 2019