Mac Support

Known Mac Technical Support Issues (9)

Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s…

Metal Support and System Requirement Changes (3)

In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the …

Payment & Purchase Troubleshooting (3)

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Welcome to Heroes of the Storm Mac Support! (3)

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

Game Freeze and 'GPU Reset' in MacOS 10.15.1 (3)
Failure to launch (2)
Scroll not working on bottom of screen (10)
First 30 seconds always buggy, laggy, etc (10)
Is 560x not enough to play it on medium settings? (2)
Metal support in 2019? (17)
Sky Temple Crashing (1)
Mouse area limited upon launch after 49.0 (DW patch) (9)
Visual bugs since latest patch ( 2 3 4 5 ) (88)
Pitch Black Screen after DW Patch (10)
Game crashes on Sun Temple while playing on a Mac (12)
MacBook Pro 16" performance and crashes (3)
Cannot see anything after Deathwing Patch (4)
Frequently crashing on Mac catalina (3)
Never-ending crash loop (3)
Leaver Status from Sky Temple Kernel Panic (4)
Crash on Sky Temple with (3)
New patch ( crashing repeatedly ( 2 ) (36)
Disconnecting from every single match since recent update (1)
Caementarius - Catalina 64bit questions (2)
Mac OS Catalina will require 64 Bit (15)
HOTS crash when I try to launch the game from app (4)
Crazy glitches and invisible characters (5)
Command + Tab doesn't work (3)
2011 iMac - Graphics Initialization Failed Error (18)