Mac Support

Payment & Purchase Troubleshooting (3)

If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of …

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Welcome to Heroes of the Storm Mac Support! (3)

Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb…

When can Mac users expect to be able to play Hots again? (5)
Cannot update to last patch (1)
Black screen When i open the game (2)
Unplayable lag returns, high ping and frequent disconnects and reconnect and the famous end of the game crash into (game lose) (3)
Still having high ping and frequent disconnects, lag spikes and whole lot (5)
Mouse Scrolling Camera Broken (2)
Cant play Heroes of the storm (5)
Installing required fields - Keeps happening right after everything is updated (2)
Heroes Crashing at launch after patch on Macbook Mojave 10.14.3 (13)
Horrible mouse lag after key press (1)
Can't open game on external monitor (1)
Hello I'm having trouble with HOTS (5)
After the Last Patch, cannot open game on MAC ( 2 3 4 5 6 7 8 9 10 11 ) (203)
FPS drop in macOS Mojave 10.14.1 and HotS 39.2 ( 2 ) (25)
Mouse Jumps in game after using mouse workaround (2)
OS X 10.11.6 Not Supported (3)
What date will Blizzard ONLY support Mac OS 10.14+? (3)
Game still doesn't work after the last patch (1)
Short and frequent game freeze (1)
Game Crashing after new patch on Mac (9)
New Patch. Crashing (12)
Heroes doesn't work since the new patch (8)
Since the last update the my game quick working (3)
Workaround for crash at start (4)
Unable to launch on the new PTR Patch (9)
HOTS won't open with new Mac Patch (14)
Can we have an ETA on fixing Mac issues? (7)